An Approach to Solving Municipal Emergency Service Deployment Problems.
Municipal service agencies are currently facing severe pressures either to cut back on their services or to increase productivity. In many cities, these pressures are especially strong on the emergency services agencies. These agencies are almost all experiencing rapidly increasing demands while managerial and technological problems are mounting and costs are rising faster than the revenues needed to pay for them. As a result, cities are increasingly recognizing that they need more effective ways of providing these services. Since 1969, The New York City-RAND Institute has had three contracts with the U.S. Department of Housing and Urban Development (HUD) which have been designed to develop new methods and approaches to the deployment of emergency service vehicles and to test them, document them, and disseminate them to interested cities throughout the country. This paper describes the work in general terms, shows how it fits into the national policy objectives of HUD, describes what has been accomplished under the contracts, and highlights some of the implications of the work for municipal policymaking.