Implementing Computerized Procedures in Office Settings

Influences and Outcomes

by Tora K. Bikson, Barbara A. Gutek, Don Mankin

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This report describes the methods and results of research on implementing interactive information systems. The study covered 530 employees representing 55 different departments in 26 private sector organizations. All the groups had recently introduced multifunction interactive computer systems into information work. The findings indicate that site-to-site variations in the success of implementing new technologies are more fully explained by differences in the implementation process than by differences in the systems or in the organizations.

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