Implementing Computerized Procedures in Office Settings

Influences and Outcomes

Tora K. Bikson, Barbara A. Gutek, Don Mankin

ResearchPublished 1987

This report describes the methods and results of research on implementing interactive information systems. The study covered 530 employees representing 55 different departments in 26 private sector organizations. All the groups had recently introduced multifunction interactive computer systems into information work. The findings indicate that site-to-site variations in the success of implementing new technologies are more fully explained by differences in the implementation process than by differences in the systems or in the organizations.

Order a Print Copy

Format
Paperback
Page count
98 pages
List Price
$25.00
Buy link
Add to Cart

Document Details

  • Copyright: RAND Corporation
  • Availability: Available
  • Year: 1987
  • Print Format: Paperback
  • Paperback Pages: 98
  • Paperback Price: $25.00
  • Paperback ISBN/EAN: 978-0-8330-0879-4
  • Document Number: R-3077-NSF/IRIS

Citation

RAND Style Manual
Bikson, Tora K., Barbara A. Gutek, and Don Mankin, Implementing Computerized Procedures in Office Settings: Influences and Outcomes, RAND Corporation, R-3077-NSF/IRIS, 1987. As of September 7, 2024: https://www.rand.org/pubs/reports/R3077.html
Chicago Manual of Style
Bikson, Tora K., Barbara A. Gutek, and Don Mankin, Implementing Computerized Procedures in Office Settings: Influences and Outcomes. Santa Monica, CA: RAND Corporation, 1987. https://www.rand.org/pubs/reports/R3077.html. Also available in print form.
BibTeX RIS

This publication is part of the RAND report series. The report series, a product of RAND from 1948 to 1993, represented the principal publication documenting and transmitting RAND's major research findings and final research.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.