Download

Download Free Electronic Document

FormatFile SizeNotes
PDF file 0.9 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

Purchase

Purchase Print Copy

 FormatList Price Price
Add to Cart Paperback8 pages $20.00 $16.00 20% Web Discount

This Note is based on three separate studies of the ways in which new office information systems are chosen, developed, introduced, and integrated into organizations' day-to-day operations. Those studies identified several factors critical to successful implementation and provided a number of examples of effective and not-so-effective procedures and policies. The studies show that most organizations pay little attention to the process of change once the decision has been made to acquire a particular system. An effective strategy for introducing new information systems should identify needs and goals before the technological means for fulfilling them is decided upon. These goals should not be spelled out in great detail, nor should the steps and timetable for accomplishing them. Rather, the key is to point in the desired direction and be prepared to modify those plans, systems, and strategies.

This report is part of the RAND Corporation note series. The note was a product of the RAND Corporation from 1979 to 1993 that reported other outputs of sponsored research for general distribution.

Permission is given to duplicate this electronic document for personal use only, as long as it is unaltered and complete. Copies may not be duplicated for commercial purposes. Unauthorized posting of RAND PDFs to a non-RAND Web site is prohibited. RAND PDFs are protected under copyright law. For information on reprint and linking permissions, please visit the RAND Permissions page.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.