Cover: Confirmatory Factor Analysis of the Consumer Assessment of Health Plans Study (CAHPS) 1.0 Core Survey

Confirmatory Factor Analysis of the Consumer Assessment of Health Plans Study (CAHPS) 1.0 Core Survey

Published 2001

by Grant N. Marshall, Leo S. Morales, Marc N. Elliott, Karen Spritzer, Ron D. Hays

Download Free Electronic Document

FormatFile SizeNotes
PDF file 2.5 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

The National Consumer Assessment of Health Plans Study (CAHPS) Benchmarking Database was used to assess the factor structure and invariance of the CAHPS 1.0 Core Survey. Separate analyses were conducted with Latino and non-Latino Caucasian consumers drawn from commercial and Medicaid sectors (N = 15,092). Results demonstrated that the 23 CAHPS 1.0 report items measure consumer reports of experiences with 5 aspects of health plan performance: Access to Care, Timeliness of Care, Provider Communication, Health Plan Consumer Service, and Office Staff Helpfulness. Four items assessed global ratings of care. Analyses revealed an identical pattern of fixed and free factor loadings across all samples. Magnitude of factor loadings and correlations among factors was essentially equivalent within a common health service sector. A higher order factor analysis revealed that rating and reports of care showed marked convergence.

Reprinted with permission from Confirmatory Factor Analysis of the Consumer Assessment of Health Plans Study (CAHPS®) 1.0 Core Survey, Psychological Assessment, Vol. 13, No. 2, June 2001, pp. 216-229. Copyright © 2001 American Psychological Association, Inc.

Originally published in: Psychological Assessment, Vol. 13, No. 2, June 2001, pp. 216-229.

This report is part of the RAND reprint series. The Reprint was a product of RAND from 1992 to 2011 that represented previously published journal articles, book chapters, and reports with the permission of the publisher. RAND reprints were formally reviewed in accordance with the publisher's editorial policy and compliant with RAND's rigorous quality assurance standards for quality and objectivity. For select current RAND journal articles, see External Publications.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.