The Effect of Knowledge Management Systems on Organizational Performance

Do Soldier and Unit Counterinsurgency Knowledge and Performance Improve Following "Push" or "Adaptive-Push" Training?

S. Jamie Gayton

ResearchPublished Jun 24, 2009

The U.S. Army's deployment tempo has put pressure on the Army's available training time to prepare for deployments. To better support units' training and preparations for and conduct of counterinsurgency and stability operations, the Army created the Stryker Warfighting Forum (SWfF), a network-centric, knowledge repository designed to increase Stryker Brigade soldier knowledge and unit performance. This dissertation reports the results of two studies to determine how best to increase soldier knowledge and unit performance using the SWfF. In the first study, statistically significant individual-level knowledge gains occurred as a result of soldiers' participation in an existing SWfF facilitator-led, multimedia virtual training event called the Hundredth House. In the second study, statistically significant gains in unit-level performance at the Army's combat training centers were associated with units using the Iraq Common Event Approaches Handbook, which was developed from combat-returnee feedback on ten events commonly faced by soldiers in Iraq.

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Gayton, S. Jamie, The Effect of Knowledge Management Systems on Organizational Performance: Do Soldier and Unit Counterinsurgency Knowledge and Performance Improve Following "Push" or "Adaptive-Push" Training? Santa Monica, CA: RAND Corporation, 2009. https://www.rand.org/pubs/rgs_dissertations/RGSD246.html.
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This document was submitted as a dissertation in June 2009 in partial fulfillment of the requirements of the doctoral degree in public policy analysis at the Pardee RAND Graduate School. The faculty committee that supervised and approved the dissertation consisted of Bryan W. Hallmark (Chair), James T. Quinlivan, and Matthew W. Lewis.

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