The Effect of Knowledge Management Systems on Organizational Performance

Do Soldier and Unit Counterinsurgency Knowledge and Performance Improve Following "Push" or "Adaptive-Push" Training?

by S. Jamie Gayton

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The U.S. Army's deployment tempo has put pressure on the Army's available training time to prepare for deployments. To better support units' training and preparations for and conduct of counterinsurgency and stability operations, the Army created the Stryker Warfighting Forum (SWfF), a network-centric, knowledge repository designed to increase Stryker Brigade soldier knowledge and unit performance. This dissertation reports the results of two studies to determine how best to increase soldier knowledge and unit performance using the SWfF. In the first study, statistically significant individual-level knowledge gains occurred as a result of soldiers' participation in an existing SWfF facilitator-led, multimedia virtual training event called the Hundredth House. In the second study, statistically significant gains in unit-level performance at the Army's combat training centers were associated with units using the Iraq Common Event Approaches Handbook, which was developed from combat-returnee feedback on ten events commonly faced by soldiers in Iraq.

Table of Contents

  • Chapter One

    Specific Aims and Research Questions

  • Chapter Two

    Background, Significance, Motivation, and Literature Review

  • Chapter Three

    Research Design and Methods

  • Chapter Four

    Analysis and Results

  • Chapter Five

    Conclusions, Policy Implications, and Recommendations for Future Research

  • Appendix A

    Hundredth House Assessment Pre- and Post-Training Questions

  • Appendix B

    Hundredth House Assessment Instrument Scoring Rubric

  • Appendix C

    Hundredth House Assessment Scale Construction

  • Appendix D

    Hundredth House Data Variable List

  • Appendix E

    Tactical Vignette Survey Respondent Survey

  • Appendix F

    Tactical Vignette Survey CodeBook

  • Appendix G

    Tactical Vignette Survey Frequency Responses by Event

  • Appendix H

    Iraq Common Events Handbook

  • Appendix I

    Iraq Common Events Approaches Handbook — Questionnaire Instructions

  • Appendix J

    Iraq Common Events Approaches Handbook — Questionnaire Response Sheets

  • Appendix K

    Iraq Common Events Approaches Handbook Variable List

  • Appendix L

    Hundredth House Tools Usage Data Analysis

  • Appendix M

    Hundredth House Regression Influential Point and Other Threats to Statistical Validity Analyses

  • Appendix N

    Iraq Common Events Approaches Handbook Regression Influential Point and Other Threats to Statistical Validity Analyses

Research conducted by

This document was submitted as a dissertation in June 2009 in partial fulfillment of the requirements of the doctoral degree in public policy analysis at the Pardee RAND Graduate School. The faculty committee that supervised and approved the dissertation consisted of Bryan W. Hallmark (Chair), James T. Quinlivan, and Matthew W. Lewis.

This report is part of the RAND Corporation Dissertation series. Pardee RAND dissertations are produced by graduate fellows of the Pardee RAND Graduate School, the world's leading producer of Ph.D.'s in policy analysis. The dissertations are supervised, reviewed, and approved by a Pardee RAND faculty committee overseeing each dissertation.

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