Cover: Towards a Digital Europe, Serving Its Citizens

Towards a Digital Europe, Serving Its Citizens

The EUReGOV Synthesis Report

Published Jan 14, 2010

by Constantijn van Oranje-Nassau, R. Weehuizen

Download eBook for Free

Full Document

FormatFile SizeNotes
PDF file 2.1 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

Summary Only

FormatFile SizeNotes
PDF file 0.2 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

Mobility of citizens within European Member States and their participation with public authorities through access to government information and services across Europe is valuable in itself. These also support the realisation of a number of other important European policy goals, particularly that of stimulating the internal market and all its associated benefits. However, in practice many barriers to cross-border service provision and pan-European access remain. The digital provision of public services, eGovernment, can play an important role in resolving this, due to its ability to reduce the geographical constraints of service provision and to enable interoperability of different administrative and bureaucratic systems of Member States. The stimulation of the development of pan-European eGovernment Services (PEGS) are thus important objectives, and this report compiles and draws lessons from the various outputs of the EUReGOV project, which studied the development of PEGS in 2010 and beyond. In addition, it draws on parallel projects assessing the security aspects PEGS (Securegov) and the evaluation of various EU instruments to support the development of PEGS, such as the eTEN programme. In essence, the report is a comprehensive study of the phenomenon of PEGS. It provides insights into what PEGS are and how they evolve; what their impacts are on the organisation of government services and on the relations between government, citizens and businesses; how PEGS development, readiness and impact can be assessed and measured; and finally what possible policy measures could be taken to support the effective development and roll out of PEGS.

Research conducted by

The research described in this report was prepared for the European Commission and conducted by RAND Europe.

This report is part of the RAND technical report series. RAND technical reports may include research findings on a specific topic that is limited in scope or intended for a narrow audience; present discussions of the methodology employed in research; provide literature reviews, survey instruments, modeling exercises, guidelines for practitioners and research professionals, and supporting documentation; or deliver preliminary findings. All RAND reports undergo rigorous peer review to ensure that they meet high standards for research quality and objectivity.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.