Measuring the Performance of the Dallas Police Department

2008-2009 Results

by Robert C. Davis


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Based on the results of four surveys carried out in 2008-2009, this report describes the state of policing in Dallas, Texas. These surveys collected data on the opinions of randomly selected Dallas residents, people who had a recent contact with an officer of the Dallas Police Department (DPD), DPD officers, and retail business owners in Dallas. The surveys are part of an evaluation of the Caruth Police Institute at Dallas, an initiative to improve the quality of policing in the DPD by promoting staff development, bringing together community and national resources to solve DPD problems, and instituting effective police strategies and practices. The wave of surveys reported here will act as a benchmark against which to assess the success of the Caruth Police Institute in enhancing the capacity of the DPD to better serve the citizens of Dallas.

Table of Contents

  • Chapter One

    Measuring Public Trust and Confidence in the Police: The 2008 Dallas Community Survey

  • Chapter Two

    Satisfaction with Police Encounters

  • Chapter Three

    Surveys of Police Officers: Job Satisfaction, Opinions of Leadership, and Climate of Integrity

  • Chapter Four

    Satisfaction of Retail Business Owners with Policing

  • Chapter Five


  • Appendix A

    Community Survey Sampling Frame and Weighting Procedures

  • Appendix B

    Analysis of Covariance Results for Police Effectiveness, Police Professionalism, and Neighborhood Problem Scales

The research in this report was sponsored by the Communities Foundation of Texas, as administered through the University of North Texas, and conducted by the RAND Center on Quality Policing.

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