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As part of a wider study to evaluate the effectiveness of Ofcom as a converged regulator, the National Audit Office commissioned RAND Europe to undertake comparative research on Ofcom in relation to communications regulators in other jurisdictions. This work began in February 2010 and was completed in June/July 2010. The main focus of this research was to provide an assessment of the success with which Ofcom has delivered regulatory outcomes by comparing them with other national communications regulators in other countries. The purpose of the research was to put the performance of Ofcom in an international context and to see whether Ofcom can draw any lessons from the approaches taken and operational capacities developed by other regulators. The research involved conducting five comparative case studies across aspects of Ofcom's work. These were conducted on: Next generation access networks (NGAN); access in the context of local loop unbundling (LLU); access to emergency services over voice-over internet protocol (VOIP); spectrum planning for the Olympics; and management of mobile mis-selling. The findings were based on a review of the relevant literature and follow-up interactions with international experts.
Table of Contents
Chapter One
Introduction
Chapter Two
Methodology
Chapter Three
Synthesis of key findings in case studies
Appendix A
Acronyms, glossary, regulators and other organisations
Appendix B
Methodology
Appendix C
Background and context
Appendix D
Next generation access case study
Appendix E
Access — local loop unbundling case study
Appendix F
Voice-over internet protocol case study
Appendix G
Spectrum Olympics case study
Appendix H
Mobile mis-selling case study
Research conducted by
The research described in this document was prepared for the National Audit Office and conducted by RAND Europe.
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