Study on "eGovernment scenarios for 2020 and the preparation of the 2015 Action Plan"

Final report (D5)

by Helen Rebecca Schindler, Maarten Botterman, Robbert Fisher

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The objective of this study has been to collect and analyse high quality inputs relevant for contributing to the elaboration of Europe's eGovernment strategy for 2010-2015 (eGovernment 2015 Action Plan). Study results have provided concrete input to the 2015 Action Plan in terms of assessing objectives and validated priorities and proposing policy actions in support of policy priorities formulated by EU Ministers in Malmö, Sweden in 2009.

The Executive Summary (Deliverable 5) summarises our analysis and presents key inputs relevant to the development of the eGovernment 2015 Action Plan. It presents the evidence validating political priorities, identifies trends and clarifies user demand, reviews real practice application, and establishes the extent to which current policies and instruments can contribute to the delivery of current political priorities.

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The research described in this report was prepared for the European Commission Directorate General for Information Society and Media and was conducted by RAND Europe. The opinions expressed in this study are those of the authors and do not necessarily reflect the views of the European Commission.

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