Improving and Enhancing Telephone-based Disease Surveillance Systems in Local Health Departments

by David J. Dausey, Anita Chandra, Agnes Gereben Schaefer, Benjamin Bahney, Amelia Haviland, Sarah Zakowski, Nicole Lurie

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This report presents the findings of a project designed to identify system-level characteristics associated with consistently timely responses in telephone-based disease surveillance systems (also known as public health disease reporting systems) in local health departments. The contents of this report will be of interest to a broad range of individuals working directly in public health or on public health systems research, as well as individuals interested more generally in systems-level performance measurement. In particular, this report has direct relevance to public health professionals at the state and local levels who are involved in assessing and improving their systems for detection and response to urgent case reports.

Table of Contents

  • Chapter One

    Introduction

  • Chapter Two

    Methods

  • Chapter Three

    Literature Review and Case Studies

  • Chapter Four

    Test Calls

  • Chapter Five

    Protocol Review

  • Chapter Six

    Discussion

  • Appendix A

    Glossary

The research described in this report was prepared for the Department of Health and Human Services under the auspices of RAND Health.

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