Improving Hospital Inpatient Nursing Care

A Case Study of One Hospital's Intervention to Improve the Patient's Care Experience

by Denise D. Quigley, Shelley H. Wiseman, Donna O. Farley

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Describes how one large urban hospital that used an iterative, six-step quality improvement (QI) process to successfully change the way its registered nurses, nursing assistants, and other nursing staff provided emotional support to the hospital’s adult, medical and surgical inpatients.

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