Denise D. Quigley

Photo of Denise Quigley
Policy Researcher; Professor, Pardee RAND Graduate School
Santa Monica Office


Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies

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Denise D. Quigley  is a health policy researcher at the RAND Corporation, professor at the Pardee RAND Graduate School, and quality improvement (QI) team lead for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) project. Her research focuses on factors influencing health care quality and delivery, organizational behavior, system change, and monitoring quality measures with emphasis on patient and family care experiences. Her interests are in hospice and palliative care across settings, patient-provider communication, shared decisionmaking, patient safety, infection management, QI and access and care through workers’ compensation.

She has a broad background in public policy and evaluation with expertise in qualitative methods (key informant interviews) and analysis (thematic content coding, triangulation of perspectives), survey methods and development (e.g., Hospice CAHPS survey) and using mixed methods for inquiry and evaluation.

For the AHRQ-funded CAHPS project, she leads evaluations of shadow-coaching for primary-care providers under a pay-for-performance incentive tied to CAHPS measures aiming to improve patient-provider interactions and QI efforts to improve pediatric inpatient care (specifically provider-family communication) using the Child HCAHPS Survey. She collaborates with researchers at Columbia University on several NIH-funded studies on the integration of infection management and palliative care in nursing homes; practices to improve infection management for patients receiving home health care; and the impact of COVID-19 on care transitions between hospitals, home health care agencies and nursing homes including patient outcomes. She works with a CMS-funded RAND team to nationally implement the CAHPS Hospice Survey.

Quigley earned her Ph.D. in public policy from the Pardee RAND Graduate School.

Previous Positions

Senior Researcher, Center for the Study of Evaluation, UCLA

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • National Implementation of Hospice CAHPS Survey
  • Infection Prevention in Home Health Care (In HOME)
  • ImpAct of COVID-19 on CaRe TransitiOns and Health OutcomeS for Vulnerable PopulationS in Nursing Homes and Home HealthCARE Agencies” or ACROSS-CARE
  • Evaluation of the Incidence of Mental Health Conditions or Illnesses Among Firefighters and Peace Officers

Selected Publications

Quigley, D.D., Elliott, M.N., Slaughter, M.E., Burkhart, Q., Chen, A., Talamantes, E., Hays, R.D. , "Shadow Coaching Improves Patient Experience with Care, But Gains Erode Later," Medical Care, 2021

Quigley, D.D., Slaughter, M.E., Qureshi, N., Elliot, M.N., Hays, R.D. , "Practices and Changes Associated with Patient-Centered Medical Home Transformation," The American Journal of Managed Care, 27(9), 2021

Quigley D.D., Qureshi, N., AlMasarweh, L., Hays, R.D. , "Using CAHPS® Patient Experience Data for Patient-Centered Medical Home Transformation," The American Journal of Managed Care, 27(9), 2021

Quigley, D.D., Estrada, L.V., Alexander, G.L., Dick, A.W., Stone, P.W, "Urban and Rural Differences in Care Provided in Long-Term Care Facilities: A Systematic Review," Journal of Gerontological Nursing, 2021

Quigley, D.D., Parast, L., Haas, A., Elliot, M.N., Teno, J.M., Anhang Price, R, "Differences in Caregiver Reports of the Quality of Hospice Care Across Settings," Journal of the American Geriatrics Society, 68(6), 2020

Quigley, D.D., Elliott, M.N., Hambarsoomian, K., Wilson-Frederick, S., Lehrman, W.G., Agniel, D., Ng, J.H., Goldstein, E.H., Giordano, L.A., Martino, S.C., "Inpatient Care Experiences Differ by Preferred Language within Racial/Ethnic Groups.," Health Services Research, 54(Heath Equi), 2019

Quigley, D.D., Elliott, M.N., Setodji, C.M., Hays, R.D., "Quantifying Magnitude of Group-Level Differences in Patient Experiences with Health Care.," Health Services Research, 53(4), 2018

Quigley, D.D., Klein, D.J., Dembosky, J.W, Haviland A.M., Elliott, M.N. , "Patient Reported Denials, Appeals, and Complaints: Associations with Overall Plan Ratings," The American Journal of Managed Care, 24(13), 2018

Honors & Awards

  • Recognition Award for the Integration of Research and Education (RAIRE), National Science Foundation
  • German Marshall Fund Award, Deutsches Institute fuer Wirtschafts Forschung (DIW) (German Economic Institute) and Freie Universitaet Berlin (Free University of Berlin)




  • Multi-ethnic group of women, photo by andresr/Getty Images

    Women and COVID-19: Studying the Impact of Sex and Gender

    Much of current medical evidence is based largely on men. The current COVID-19 pandemic presents a unique opportunity to examine the potential value of asking questions about sex and gender differences to inform ongoing policy decisions.

    Apr 13, 2020 The RAND Blog