Denise D. Quigley

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Associate Policy Researcher; Professor, Pardee RAND Graduate School
Santa Monica Office


Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies

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Denise D. Quigley is a health policy researcher at RAND and a professor at Pardee RAND Graduate School. Her research focuses on understanding factors influencing healthcare quality, delivery, organizational behavior and system change, and monitoring quality measures with emphasis on patient and family experiences of care. Her research interests are in patient-provider communication, shared decisionmaking, workers' compensation benefits, injured workers’ access to healthcare, patient safety, infection management and palliative and end-of-life care.

Quigley works on the CMS project to nationally implement the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey and was part of the team to develop/field test the CAHPS Hospice Survey. She works on the NINR-funded R01 Study of Infection Management and Palliative Care at End-of-Life, which aims to improve quality of care, antibiotic stewardship, and drug-resistance prevention for nursing home residents at end-of-life.

She leads an evaluation of shadow-coaching of providers under a pay-for-performance incentive tied to patient experience measures. She also leads technical assistance efforts with a large medical center to improve pediatric inpatient care using the Child HCAHPS Survey.

She has 15+ years' experience providing technical assistance and evaluating the implementation and use of CAHPS patient experience surveys for reporting of performance, quality improvement (QI), and, and leads the AHRQ-funded CAHPS-V QI Team.

Quigley received her Ph.D. in policy analysis from the RAND Graduate School and master’s degrees in international policy and German from the Monterey Institute of International Studies.

Previous Positions

Senior Researcher, Center for the Study of Evaluation, UCLA

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • Consumer Reporting System of Patient Safety
  • National Implementation of Hospice CAHPS survey
  • SIMP-EL (Study of Infection Management and Palliative Care at End-of-Life) evaluation
  • Evaluation of the Return-to-Work Fund in Callifornia's Workers' Compensation System

Selected Publications

Quigley, D.D., Predmore, Z.S., Chen, A., Hays, R.H., "Implementation and Sequencing of Practice Transformation in Urban Practices with Underserved Patients," Q Manage Health Care, 26(1), 2017

Quigley, D.D., Elliott, M.N., Setodji, C.M., Hays, R.D., "Quantifying Magnitude of Group-Level Differences in Patient Experiences with Health Care.," Health Services Research, 53(4), 2018

Quigley, D.D., Mendel, P., Predmore, Z.S., Chen, A., Hays, R.H., "Use of CAHPS patient survey data as part of a patient-centered medical home quality improvement initiative: initial evaluation," Journal of Healthcare Leadership, 7, 2015

Schoenfeld, E., Kanzaria, H., Quigley, D.D., St. Marie, P., Nayyar, N. Sabbagh, S. Gress, K., Probst, M. , "Patient Preferences Regarding Shared Decision Making in the Emergency Department: Findings from a Multisite Survey," Academic Emergency Medicine, 25(10), 2018

Quigley, D.D., Elliott, M. N., Farley, D. O., Burkhart, Q, Skootsky, S. A., Hays, R. D., "Specialties Differ in Which Aspects of Doctor Communication Predict Overall Physician Ratings," Journal of General Internal Medicine, 2014

Quigley, D.D, Martino, S.C., Brown, J.A., Hays, R. D., "Evaluating the Content of the Communication Items in the CAHPS Clinician and Groups Survey and Supplemental Items With what High-Performing Physicians Say They Do," The Patient, 2013

Quigley, D.D., Klein, D.J., Dembosky, J.W, Haviland A.M., Elliott, M.N. , "Patient Reported Denials, Appeals, and Complaints: Associations with Overall Plan Ratings," The American Journal of Managed Care, 24(13), 2018

Quigley, D.D., Elliott, M.N., Hambarsoomian, K., Wilson-Frederick, S., Lehrman, W.G., Agniel, D., Ng, J.H., Goldstein, E.H., Giordano, L.A., Martino, S.C., "Inpatient Care Experiences Differ by Preferred Language within Racial/Ethnic Groups.," Health Services Research, (Health Equ), 2019

Honors & Awards

  • Recognition Award for the Integration of Research and Education (RAIRE), National Science Foundation
  • German Marshall Fund Award, Deutsches Institute fuer Wirtschafts Forschung (DIW) (German Economic Institute) and Freie Universitaet Berlin (Free University of Berlin)