Denise D. Quigley

Denise D. Quigley
Senior Policy Researcher; Professor of Policy Analysis, Pardee RAND Graduate School
Santa Monica Office


Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies

Media Resources

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Denise D. Quigley is a senior health policy researcher at RAND, professor at Pardee RAND Graduate School, and quality improvement (QI) team lead for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) project. Her research focuses on factors influencing health care quality and delivery, organizational behavior, system change, and monitoring quality measures with emphasis on patient and family care experiences. Her interests are in hospice and palliative care, patient-provider communication, shared decisionmaking, patient safety, infection management, QI, and access and care through workers' compensation.

She has a broad background in public policy and evaluation with expertise in qualitative methods (key informant interviews) and analysis (thematic content coding, triangulation of perspectives), survey methods and development (Hospice CAHPS survey), and using mixed-methods for inquiry and evaluation.

For the AHRQ-funded CAHPS project, she leads two studies on improving care and health equity using CAHPS surveys: 1)assessing language concordance, discordance, and use of interpreters on patient experience in primary care for Spanish-preferring patients, and 2)examining associations of QI and patient safety culture (measured by AHRQ's Hospital Survey of Patient Safety Culture) with patient experience by patient subgroups. She also leads a study on African American disparities in spiritual care in hospice and collaborates with a team at RAND and Columbia University on two National Institutes of Health funded projects assessing disparities in infection care prevention and control in nursing homes, home health, and transitions of care.

Quigley earned her Ph.D. in public policy from the Pardee RAND Graduate School.

Previous Positions

Senior Researcher, Center for the Study of Evaluation, UCLA

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • Patient Safety Tools Study
  • Infection Prevention in Home Health Care (In HOME)
  • Impact of COVID-19 on Care Transitions and Health Outcomes for Vulnerable Populations in Nursing Homes and Home Healthcare Agencies” or ACROSS-CARE
  • National Implementation of Hospice CAHPS Survey

Selected Publications

Quigley, D.D., Elliott, M.N., Slaughter, M.E., Burkhart, Q., Chen, A., Talamantes, E., Hays, R.D., "Shadow Coaching Improves Patient Experience with Care, But Gains Erode Later," Medical Care, 2021

Quigley, D.D., Slaughter, M.E., Qureshi, N., Elliot, M.N., Hays, R.D., "Practices and Changes Associated with Patient-Centered Medical Home Transformation," The American Journal of Managed Care, 27(9), 2021

Quigley D.D., Qureshi, N., AlMasarweh, L., Hays, R.D., "Using CAHPS® Patient Experience Data for Patient-Centered Medical Home Transformation," The American Journal of Managed Care, 27(9), 2021

Quigley, D.D., Estrada, L.V., Alexander, G.L., Dick, A.W., Stone, P.W, "Urban and Rural Differences in Care Provided in Long-Term Care Facilities: A Systematic Review," Journal of Gerontological Nursing, 2021

Quigley, D.D., Parast, L., Haas, A., Elliot, M.N., Teno, J.M., Anhang Price, R, "Differences in Caregiver Reports of the Quality of Hospice Care Across Settings," Journal of the American Geriatrics Society, 68(6), 2020

Quigley, D.D., Elliott, M.N., Hambarsoomian, K., Wilson-Frederick, S., Lehrman, W.G., Agniel, D., Ng, J.H., Goldstein, E.H., Giordano, L.A., Martino, S.C., "Inpatient Care Experiences Differ by Preferred Language within Racial/Ethnic Groups.," Health Services Research, 54(Heath Equi), 2019

Quigley, D.D., Elliott, M.N., Setodji, C.M., Hays, R.D., "Quantifying Magnitude of Group-Level Differences in Patient Experiences with Health Care.," Health Services Research, 53(4), 2018

Quigley, D.D., Klein, D.J., Dembosky, J.W, Haviland A.M., Elliott, M.N., "Patient Reported Denials, Appeals, and Complaints: Associations with Overall Plan Ratings," The American Journal of Managed Care, 24(13), 2018

Honors & Awards

  • Recognition Award for the Integration of Research and Education (RAIRE), National Science Foundation
  • German Marshall Fund Award, Deutsches Institute fuer Wirtschafts Forschung (DIW) (German Economic Institute) and Freie Universitaet Berlin (Free University of Berlin)