Denise D. Quigley is a senior health policy researcher at RAND, professor of policy analysis at the RAND School of Public Policy, and quality improvement (QI) team lead for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) project. Her research focuses on factors influencing health care quality and delivery, organizational behavior, system change, and monitoring quality with emphasis on patient and family care experiences. Her interests are in hospice, end-of-life care, patient-provider communication, shared decisionmaking, patient safety, infection management, and access to care through workers' compensation.
She has a broad background in public policy and evaluation with expertise in qualitative methods (key informant interviews) and analysis (thematic, content, triangulation), survey methods and development, and using mixed-methods for inquiry and evaluation.
For CAHPS, she leads studies on improving care using CAHPS surveys: assessing language concordance and interpreter use on patient experience in primary care for Spanish-preferring patients; evaluating QI efforts related to safety and communication to improve inpatient pediatric care; and examining spiritual care for African American hospice patients and their caregivers. For AHRQ, she also leads a study on patient safety culture in U.S. hospitals.
She collaborates on a team at RAND and Columbia University on several National Institutes of Health (NIH)–funded projects assessing infection prevention and control in nursing homes, home health, and during transitions of care, and on another NIH-funded project examining differences in access and quality of hospice care in nursing homes.
Quigley earned her Ph.D. in public policy from the RAND School of Public Policy.
Ph.D. in public policy analysis, RAND School of Public Policy; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies
German
