Denise D. Quigley is a health policy researcher at the RAND Corporation, professor at the Pardee RAND Graduate School, and quality improvement (QI) team lead for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) project. Her research focuses on factors influencing health care quality and delivery, organizational behavior, system change, and monitoring quality measures with emphasis on patient and family care experiences. Her interests are in hospice and palliative care across settings, patient-provider communication, shared decisionmaking, patient safety, infection management, QI and access and care through workers’ compensation.
She has a broad background in public policy and evaluation with expertise in qualitative methods (key informant interviews) and analysis (thematic content coding, triangulation of perspectives), survey methods and development (e.g., Hospice CAHPS survey) and using mixed methods for inquiry and evaluation.
For the AHRQ-funded CAHPS project, she leads evaluations of shadow-coaching for primary-care providers under a pay-for-performance incentive tied to CAHPS measures aiming to improve patient-provider interactions and QI efforts to improve pediatric inpatient care (specifically provider-family communication) using the Child HCAHPS Survey. She collaborates with researchers at Columbia University on several NIH-funded studies on the integration of infection management and palliative care in nursing homes; practices to improve infection management for patients receiving home health care; and the impact of COVID-19 on care transitions between hospitals, home health care agencies and nursing homes including patient outcomes. She works with a CMS-funded RAND team to nationally implement the CAHPS Hospice Survey.
Quigley earned her Ph.D. in public policy from the Pardee RAND Graduate School.
Quigley, D.D., Elliott, M.N., Slaughter, M.E., Burkhart, Q., Chen, A., Talamantes, E., Hays, R.D. , "Shadow Coaching Improves Patient Experience with Care, But Gains Erode Later," Medical Care, 2021
Quigley, D.D., Slaughter, M.E., Qureshi, N., Elliot, M.N., Hays, R.D. , "Practices and Changes Associated with Patient-Centered Medical Home Transformation," The American Journal of Managed Care, 27(9), 2021
Quigley D.D., Qureshi, N., AlMasarweh, L., Hays, R.D. , "Using CAHPS® Patient Experience Data for Patient-Centered Medical Home Transformation," The American Journal of Managed Care, 27(9), 2021
Quigley, D.D., Estrada, L.V., Alexander, G.L., Dick, A.W., Stone, P.W, "Urban and Rural Differences in Care Provided in Long-Term Care Facilities: A Systematic Review," Journal of Gerontological Nursing, 2021
Quigley, D.D., Parast, L., Haas, A., Elliot, M.N., Teno, J.M., Anhang Price, R, "Differences in Caregiver Reports of the Quality of Hospice Care Across Settings," Journal of the American Geriatrics Society, 68(6), 2020
Quigley, D.D., Elliott, M.N., Hambarsoomian, K., Wilson-Frederick, S., Lehrman, W.G., Agniel, D., Ng, J.H., Goldstein, E.H., Giordano, L.A., Martino, S.C., "Inpatient Care Experiences Differ by Preferred Language within Racial/Ethnic Groups.," Health Services Research, 54(Heath Equi), 2019
Quigley, D.D., Elliott, M.N., Setodji, C.M., Hays, R.D., "Quantifying Magnitude of Group-Level Differences in Patient Experiences with Health Care.," Health Services Research, 53(4), 2018
Quigley, D.D., Klein, D.J., Dembosky, J.W, Haviland A.M., Elliott, M.N. , "Patient Reported Denials, Appeals, and Complaints: Associations with Overall Plan Ratings," The American Journal of Managed Care, 24(13), 2018