Denise D. Quigley

Photo of Denise Quigley
Health Policy Researcher
Santa Monica Office


Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies

Media Resources

This researcher is available for interviews.

To arrange an interview, contact the RAND Office of Media Relations at (310) 451-6913, or email

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Denise D. Quigley is a health policy researcher at RAND. Her research focuses on health care access and quality; consumer-reported health care measures; evaluation of program and quality improvement (QI) initiatives; workers' compensation benefits and access of injured workers to health care; patient safety and reducing infections in nursing homes; palliative and end-of-life care.

Quigley is co-principal investigator of RAND's evaluation of the Workers' Compensation Return To Work (RTW) Fund and the lead qualitative analyst examining the access and adequacy of the RTW fund. She developed a physician survey on access to health care for injured workers, as well as a health system leader survey on strengthening primary care, outpatient and preventative care services and care coordination for the uninsured.

She currently leads a nationwide study on the use of patient experience data during patient-centered medical home (PCMH) transformation. She is also examining the feasibility of stratified reporting by race/ethnicity for patient experience data and health plan administrative measures.

She has 15 years' experience providing technical assistance and evaluating the implementation and use of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) patient experience surveys for QI and reporting, and leads the AHRQ-funded CAHPS-V QI Task Team.

Quigley received her Ph.D. in policy analysis from the Pardee RAND Graduate School and masters degrees in international policy and German from the Monterey Institute of International Studies.

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • Consumer Reporting System of Patient Safety
  • Evaluation of Workers Compensation Physician Reporting and Medical Legal Exams
  • Medicare CAHPS Implementation
  • National Implementation of Hospice CAHPS survey

Selected Publications

Quigley, D.D., Predmore, Z.S., Chen, A., Hays, R.H., "Implementation and Sequencing of Practice Transformation in Urban Practices with Underserved Patients," Q Manage Health Care, 26(1):7-14, 2017

Probst, M.A., Kanzaria, H.K., Mower, W.R., Hoffman, J.R., Mower, W.R., Moheimani, R.S., Sun, B.C., Quigley, D.D., "Emergency Physicians' perceptions and decision-making processes regarding patients presenting with Palpitations," Journal of Emergency Medicine., 2015

Quigley, D.D., Mendel, P., Predmore, Z.S., Chen, A., Hays, R.H., "Use of CAHPS patient survey data as part of a patient-centered medical home quality improvement initiative: initial evaluation," Journal of Healthcare Leadership, 7:41-54, 2015

Quigley, D.D., Elliott, M. N., Farley, D. O., Burkhart, Q, Skootsky, S. A., Hays, R. D., "Specialties Differ in Which Aspects of Doctor Communication Predict Overall Physician Ratings," Journal of General Internal Medicine, 2014

Weinick, R., Quigley, D. D., Fleishman-Mayer, L. A., & Sellers, C. D., "Use of CAHPS patient experience surveys to assess the impact of real-world innovations," The Joint Commission Journal on Quality and Patient Safety, 2014

Quigley, D.D, Martino, S.C., Brown, J.A., Hays, R. D., "Evaluating the Content of the Communication Items in the CAHPS Clinician and Groups Survey and Supplemental Items With what High-Performing Physicians Say They Do," The Patient, 2013

Quigley, D. D., Elliott, M.N., Klein, D. N., Hays, R., Farley, D.O., "Building a Bridge: Continuity in Measuring Patient Experiences of Care When Converting to the CAHPS Hospital Survey," Medical Care, 46(7):654-661, 2008

Teleki, S. S., Kanouse, D. E., Elliott, M. N., Hiatt, L., de Vries, H. Quigley, D. D., "Understanding the Reporting of Practices of CAHPS Sponsors," Health Care Financing Review, 28(3):17-30, 2007