Denise D. Quigley

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Associate Policy Researcher; Professor, Pardee RAND Graduate School
Santa Monica Office

Education

Ph.D. in public policy analysis, Pardee RAND Graduate School; M.A. in German, Monterey Institute of International Studies; M.A. in international policy, Monterey Institute of International Studies

Media Resources

This researcher is available for interviews.

To arrange an interview, contact the RAND Office of Media Relations at (310) 451-6913, or email media@rand.org.

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Overview

Denise D. Quigley is an associate policy researcher at RAND and a professor at the Pardee RAND Graduate School. Her research focuses on factors influencing healthcare quality, delivery, organizational behavior, system change, and best practices in monitoring quality measures with emphasis on patient/family experiences. Her research interests include palliative and hospice care at end-of-life, differences in care across settings, patient-provider communication, shared decisionmaking, care transitions, patient safety, infection management, workers' compensation benefits, and injured workers' access to care. Quigley works on the NINR-funded R01 Study of Infection Management and Palliative Care at End-of-Life which aims to improve quality of care and antibiotic stewardship for nursing home residents at end-of-life. She also works on the CMS project to nationally implement the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey and was part of the team to develop/field-test it. She has 17+ years' experience providing technical assistance and evaluating the implementation and use of CAHPS patient experience surveys. She leads the CAHPS-V quality improvement (QI) team on three studies: 1) evaluation of shadow-coaching to primary-care providers under a pay-for-performance incentive tied to CAHPS measures aiming to improve patient-provider interactions and patient experiences; 2) evaluation of QI efforts to improve pediatric inpatient care (i.e., provider-family communication/responsiveness to call buttons) using the Child HCAHPS Survey; and 3) study to identify best practices for improving the quality of hospice care using CAHPS Hospice Survey. Quigley holds a Ph.D. in public policy analysis from the Pardee RAND Graduate School.

Research Focus

Previous Positions

Senior Researcher, Center for the Study of Evaluation, UCLA

Recent Projects

  • Consumer Assessment of Healthcare Providers and Systems
  • Consumer Reporting System of Patient Safety
  • National Implementation of Hospice CAHPS Survey
  • SIMP-EL (Study of Infection Management and Palliative Care at End-of-Life) Evaluation
  • Evaluation of the Return-to-Work Fund in Callifornia's Workers' Compensation System

Selected Publications

Parast, L., Haas, A., Elliot, M.N., Teno, J.M., Anhang Price, R, "Differences in Caregiver Reports of the Quality of Hospice Care Across Settings," Journal of the American Geriatrics Society, 2020

Quigley, D.D., Elliott, M.N., Setodji, C.M., Hays, R.D., "Quantifying Magnitude of Group-Level Differences in Patient Experiences with Health Care.," Health Services Research, 53(4), 2018

Quigley, D.D., Elliott, M.N., Hambarsoomian, K., Wilson-Frederick, S., Lehrman, W.G., Agniel, D., Ng, J.H., Goldstein, E.H., Giordano, L.A., Martino, S.C., "Inpatient Care Experiences Differ by Preferred Language within Racial/Ethnic Groups.," Health Services Research, (Health Equ), 2019

Quigley, D.D., Mendel, P., Predmore, Z.S., Chen, A., Hays, R.H., "Use of CAHPS Patient Survey Data as Part of a Patient-Centered Medical Home Quality Improvement Initiative: Initial Evaluation," Journal of Healthcare Leadership, 7, 2015

Quigley, D.D., Klein, D.J., Dembosky, J.W, Haviland A.M., Elliott, M.N. , "Patient Reported Denials, Appeals, and Complaints: Associations with Overall Plan Ratings," The American Journal of Managed Care, 24(13), 2018

Quigley, D.D., Elliott, M. N., Farley, D. O., Burkhart, Q, Skootsky, S. A., Hays, R. D., "Specialties Differ in Which Aspects of Doctor Communication Predict Overall Physician Ratings," Journal of General Internal Medicine, 2014

Schoenfeld, E., Kanzaria, H., Quigley, D.D., St. Marie, P., Nayyar, N. Sabbagh, S. Gress, K., Probst, M. , "Patient Preferences Regarding Shared Decision Making in the Emergency Department: Findings from a Multisite Survey," Academic Emergency Medicine, 25(10), 2018

Quigley, D.D, Martino, S.C., Brown, J.A., Hays, R. D., "Evaluating the Content of the Communication Items in the CAHPS Clinician and Groups Survey and Supplemental Items With what High-Performing Physicians Say They Do," The Patient, 2013

Honors & Awards

  • Recognition Award for the Integration of Research and Education (RAIRE), National Science Foundation
  • German Marshall Fund Award, Deutsches Institute fuer Wirtschafts Forschung (DIW) (German Economic Institute) and Freie Universitaet Berlin (Free University of Berlin)

Languages

German

Publications