Competition and Economic Performance: Lessons from Korean Experience

Benchmarking of the Use of Personal Advisers in Jobcentre Plus

This report investigates the deployment and management of personal advisers in three employment education companies in the United Kingdom and the Netherlands.

Multi-Attribute Strategy and Performance Architectures in R&D: The Case of The Balanced Scorecard

Investigates the appropriate use of the Balanced Scorecard, a popular performance measurement and management instrument, in research and development organizations.

An Evaluation Framework for “Foundations for Living”: Supporting Disabled People to Live Independently in the Community

RAND Europe has created an evaluation framework for the Papworth Trust’s new independent living project, “Foundations for Living” (FfL), and from this developed performance measures to support learning and accountability.

Police Effectiveness: Measurement and Incentives

Addresses how to assess police performance and how to use performance assessments to strengthen incentives for the police.

The Relative Effectiveness of 10 Adolescent Substance Abuse Treatment Programs in the United States

Reports results of interviews of youths treated in 11 adolescent programs that had been identified as having suggestive evidence of effectiveness, to learn whether they had better outcomes than they would have had at other facilities.

De onderbouwing van DGG-beleid (The Foundation of Freight Policy): Een procesbesschrijving voor het gebruik van beleidsinhoudelijke gegevens (A Process Description for Performance Measurement Within the Policy Process)

A process analysis to support implementation of a new budgetary process, which shows that three different processes interact and compete for the attention of policymakers: the budgetary, data collection, and policy making processes.

Management control systems.

A description of management control systems, considering the management functions of control and decisionmaking. These are related to the objective and functions of a management control system. The problem areas of performance measurement, the langua...

Comparison of Quality of Care for Patients in the Veterans Health Administration and Patients in a National Sample

The Veterans Health Administration (VHA) has introduced an integrated electronic medical record, performance measurement, and other system changes directed at improving care.