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This report, which was commissioned by the National Audit Office (NAO), presents the results of a benchmarking study investigating the deployment and management of personal advisers in three employment education companies in the United Kingdom and the Netherlands.

Table of Contents

  • Chapter One

    Tomorrow’s People

  • Chapter Two

    WorkDirections

  • Chapter Three

    Centre for Work and Income

  • Appendix A

    Jobcentre Plus

  • Appendix B

    Methodology

  • Appendix C

    Project Brief

  • Appendix D

    Interview Protocol

  • Appendix E

    List of Contacts

Research conducted by

The research described in this report was prepared for the National Audit Office and was conducted by RAND Europe.

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