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This report, which was commissioned by the National Audit Office (NAO), presents the results of a benchmarking study investigating the deployment and management of personal advisers in three employment education companies in the United Kingdom and the Netherlands.

Table of Contents

  • Chapter One

    Tomorrow’s People

  • Chapter Two


  • Chapter Three

    Centre for Work and Income

  • Appendix A

    Jobcentre Plus

  • Appendix B


  • Appendix C

    Project Brief

  • Appendix D

    Interview Protocol

  • Appendix E

    List of Contacts

Research conducted by

The research described in this report was prepared for the National Audit Office and was conducted by RAND Europe.

This report is part of the RAND Corporation technical report series. RAND technical reports may include research findings on a specific topic that is limited in scope or intended for a narrow audience; present discussions of the methodology employed in research; provide literature reviews, survey instruments, modeling exercises, guidelines for practitioners and research professionals, and supporting documentation; or deliver preliminary findings. All RAND reports undergo rigorous peer review to ensure that they meet high standards for research quality and objectivity.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.