Jessica L. Sousa

Jessica L. Sousa
Senior Policy Analyst
Boston Office


M.S.W. in social work, Boston University; M.P.H. in health service management, Boston University; B.A. in psychology, University of Pennsylvania


Jessica Sousa (she/her) is a senior policy analyst at the RAND Corporation. Also a public health social worker, her research contributions have focused on telehealth implementation, behavioral health care, and the social determinants of health. She has experience in qualitative data collection and analysis, project management, and direct patient care. Since coming to RAND, Sousa has served as project manager on several complex projects culminating in deliverables submitted to federal sponsors in support of reports to Congress: one to evaluate telementoring activities designed to build the capacity of primary care providers in rural and underserved settings, and another to assess federal investments in health services and primary care research. Her research interests include policies to promote health equity, interventions to target social determinants of health such as racism and poverty, and telehealth policy and implementation.

Sousa holds dual Master's degrees in clinical social work and health policy & management from Boston University and a Bachelor's degree in psychology from the University of Pennsylvania.

Selected Publications

Sousa, J.L., Raja, P., Huskamp, H.A., Mehrotra, A., Busch, A.B., Barnett, M.L. and Uscher-Pines, L., "Perspectives of Patients Receiving Telemedicine Services for Opioid Use Disorder Treatment: A Qualitative Analysis of User Experiences," Journal of Addiction Medicine, 16(6), 2022

Uscher-Pines, L., Sousa, J., Jones, M., Whaley, C., Perrone, C., McCullough, C. and Ober, A.J., "Telehealth Use Among Safety-Net Organizations in California During the COVID-19 Pandemic," JAMA, 325(11), 2021

Hepner, Kimberly A., Jessica L. Sousa, Justin Hummer, Harold Alan Pincus, and Ryan Andrew Brown, Military Behavioral Health Staff Perspectives on Telehealth Following the Onset of the COVID-19 Pandemic, RAND Corporation (RR-A421-2), 2021

Sousa, J.L., Palimaru, A.I., Ober, A.J., & Uscher-Pines, L. , The Case for a Telemedicine Coordinator: Lessons Learned from the Sustainable Models of Telemedicine in the Safety Net Initiative, (RR-A100-2 ), 2020

Uscher-Pines, L., Sousa, J., Raja, P., Mehrotra, A., Barnett, M., & Huskamp, H.A., "Suddenly becoming a ‘virtual doctor’: Experiences of psychiatrists transitioning to telemedicine during the COVID-19 pandemic," Psychiatric Services, 2020

McBain, R.K., Sousa, J.L., Rose, A.J., Baxi, S.M., Faherty, L.J., Taplin, C., Chappel, A. & Fischer, S.H., "Impact of project ECHO models of medical tele-education: A systematic review," Journal of General Internal Medicine , 2019

Uscher-Pines, L., Sousa, J., Raja, P., Barnett, M., Mehrotra, A., & Huskamp, H.A., "Treatment of Opioid Use Disorder during COVID-19: Experiences of Clinicians Transitioning to Telemedicine," Journal of Substance Abuse Treatment, 2020