Understanding the Reporting Practices of CAHPS Sponsors

Published in: Health Care Financing Review, v. 28, no. 3, Spring 2007, p. 17-30

by Stephanie S. Teleki, David E. Kanouse, Marc N. Elliott, Liisa Hiatt, Han de Vries, Denise D. Quigley

Read More

Access further information on this document at www.cms.hhs.gov

This article was published outside of RAND. The full text of the article can be found at the link above.

This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPS) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. The authors found that sponsors typically publicly reported comparative data to consumers, employers, and/or purchasers. They presented health plan-level data in print and online at least annually, usually in combination with non- CAHPS information. Many provided trend data, comparisons to individual plans, and summary scores. Most shared information consistent with known successful reporting practices. Areas meriting attention include: tailoring reports to specific audiences, assessing literacy, planning dissemination, educating vendors, and evaluating products and programs.

This report is part of the RAND Corporation External publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

Our mission to help improve policy and decisionmaking through research and analysis is enabled through our core values of quality and objectivity and our unwavering commitment to the highest level of integrity and ethical behavior. To help ensure our research and analysis are rigorous, objective, and nonpartisan, we subject our research publications to a robust and exacting quality-assurance process; avoid both the appearance and reality of financial and other conflicts of interest through staff training, project screening, and a policy of mandatory disclosure; and pursue transparency in our research engagements through our commitment to the open publication of our research findings and recommendations, disclosure of the source of funding of published research, and policies to ensure intellectual independence. For more information, visit www.rand.org/about/research-integrity.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.