Cover: Understanding the Reporting Practices of CAHPS Sponsors

Understanding the Reporting Practices of CAHPS Sponsors

Published in: Health Care Financing Review, v. 28, no. 3, Spring 2007, p. 17-30

Posted on 2007

by Stephanie S. Teleki, David E. Kanouse, Marc N. Elliott, Liisa Hiatt, Han de Vries, Denise D. Quigley

This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPS) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. The authors found that sponsors typically publicly reported comparative data to consumers, employers, and/or purchasers. They presented health plan-level data in print and online at least annually, usually in combination with non- CAHPS information. Many provided trend data, comparisons to individual plans, and summary scores. Most shared information consistent with known successful reporting practices. Areas meriting attention include: tailoring reports to specific audiences, assessing literacy, planning dissemination, educating vendors, and evaluating products and programs.

This report is part of the RAND external publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.