Understanding the Reporting Practices of CAHPS Sponsors
Published in: Health Care Financing Review, v. 28, no. 3, Spring 2007, p. 17-30
Posted on RAND.org on December 31, 2006
This article examines the reporting of Consumer Assessment of Healthcare Providers and Systems (CAHPS) consumer experience data by sponsors, those that fund data collection and decide how information is summarized and disseminated. The authors found that sponsors typically publicly reported comparative data to consumers, employers, and/or purchasers. They presented health plan-level data in print and online at least annually, usually in combination with non- CAHPS information. Many provided trend data, comparisons to individual plans, and summary scores. Most shared information consistent with known successful reporting practices. Areas meriting attention include: tailoring reports to specific audiences, assessing literacy, planning dissemination, educating vendors, and evaluating products and programs.