Health Care Provider's Motivation to Improve Communication Skills

Published In: Proceedings of UCLA Healthcare, v. 13, 2009

Posted on RAND.org on January 01, 2009

by Anne Walling, Julie A. Brown, Samuel A. Skootsky, Stephanie S. Teleki, Denise D. Quigley, Donna O. Farley, Ron D. Hays

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The UCLA Faculty Practice Group is actively engaged in various interventions targeted at enhancing communication between individuals involved with health care delivery and patients. This study describes the development of a self-report measure of providers' motivation to improve their communication skills that can be used to assess physician readiness for interventions as well as help to evaluate outcomes of QI projects.

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