A Retrospective Evaluation of the Perfecting Patient Care University Training Program for Health Care Organizations

Published in: American Journal of Medical Quality, v. 29, no. 1, Jan./Feb. 2014, p. 30-38

Posted on RAND.org on January 01, 2013

by Kristy Gonzalez Morganti, Susan L. Lovejoy, Ellen Burke Beckjord, Amelia Haviland, Ann C. Haas, Donna O. Farley

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This article was published outside of RAND. The full text of the article can be found at the link above.

This study evaluated how the Perfecting Patient Care (PPC) University, a quality improvement (QI) training program for health care leaders and clinicians, affected the ability of organizations to improve the health care they provide. This training program teaches improvement methods based on Lean concepts and principles of the Toyota Production System and is offered in several formats. A retrospective evaluation was performed that gathered data on training, other process factors, and outcomes after staff completed the PPC training. A majority of respondents reported gaining QI competencies and cultural achievements from the training. Organizations had high average scores for the success measures of "outcomes improved" and "sustainable monitoring" but lower scores for diffusion of QI efforts. Total training dosage was significantly associated with the measures of QI success. This evaluation provides evidence that organizations gained the PPC competencies and cultural achievements and that training dosage is a driver of QI success.

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