Communication Missteps During COVID-19 Hurt Those Already Most at Risk

Published in: Journal of Contingencies and Crisis Management, Volume 28, Issue 4, Special Issue: Technological Mediation for Disaster Risk Management, pages 482–484 (December 2020). doi: 10.1111/1468-5973.12304

Posted on on December 17, 2020

by Aaron Clark-Ginsberg, Elizabeth L. Petrun Sayers

Emergency risk communication is a crucial part responding to crises. Right now, vulnerable groups are experiencing disproportionately negative outcomes from communication missteps surrounding COVID-19. In this commentary, we describe the missteps and outline strategies that response organizations can take to improve communication for vulnerable groups.

Research conducted by

This report is part of the RAND Corporation External publication series. Many RAND studies are published in peer-reviewed scholarly journals, as chapters in commercial books, or as documents published by other organizations.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.