Communication Missteps During COVID-19 Hurt Those Already Most at Risk

Published in: Journal of Contingencies and Crisis Management, Volume 28, Issue 4, Special Issue: Technological Mediation for Disaster Risk Management, pages 482–484 (December 2020). doi: 10.1111/1468-5973.12304

Posted on RAND.org on December 17, 2020

by Aaron Clark-Ginsberg, Elizabeth L. Petrun Sayers

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Emergency risk communication is a crucial part responding to crises. Right now, vulnerable groups are experiencing disproportionately negative outcomes from communication missteps surrounding COVID-19. In this commentary, we describe the missteps and outline strategies that response organizations can take to improve communication for vulnerable groups.

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