Communication Missteps During COVID-19 Hurt Those Already Most at Risk
Published in: Journal of Contingencies and Crisis Management, Volume 28, Issue 4, Special Issue: Technological Mediation for Disaster Risk Management, pages 482–484 (December 2020). doi: 10.1111/1468-5973.12304
Posted on RAND.org on December 17, 2020
Read MoreAccess further information on this document at Journal of Contingencies and Crisis Management
This article was published outside of RAND. The full text of the article can be found at the link above.
Emergency risk communication is a crucial part responding to crises. Right now, vulnerable groups are experiencing disproportionately negative outcomes from communication missteps surrounding COVID-19. In this commentary, we describe the missteps and outline strategies that response organizations can take to improve communication for vulnerable groups.