Assessment of Patient Preferences for Telehealth in Post-COVID-19 Pandemic Health Care

Published in: JAMA Network Open, Volume 4, No. 12 (December 2021). doi: 10.1001/jamanetworkopen.2021.36405

Posted on RAND.org on February 08, 2022

by Zachary Predmore, Elizabeth Roth, Joshua Breslau, Shira H. Fischer, Lori Uscher-Pines

In this survey study of 2080 adults, most respondents were willing to use video visits in the future but, when presented with the choice between an in-person or a video visit for nonemergency care, most preferred in-person care. Willingness to pay for preferred visit modality was higher for those who preferred in-person care, and those who preferred video visits were more sensitive to out-of-pocket cost. The findings of this study suggest that awareness of patient preferences will help define telehealth's role in US health care after the COVID-19 pandemic.

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