Patients OK Using Telehealth in Future, but Cost May Be Key to Maintaining Pandemic Boost in Use
Dec 1, 2021
Published in: JAMA Network Open, Volume 4, No. 12 (December 2021). doi: 10.1001/jamanetworkopen.2021.36405
Posted on RAND.org on February 08, 2022
In this survey study of 2080 adults, most respondents were willing to use video visits in the future but, when presented with the choice between an in-person or a video visit for nonemergency care, most preferred in-person care. Willingness to pay for preferred visit modality was higher for those who preferred in-person care, and those who preferred video visits were more sensitive to out-of-pocket cost. The findings of this study suggest that awareness of patient preferences will help define telehealth's role in US health care after the COVID-19 pandemic.
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