Assessment of Patient Preferences for Telehealth in Post-COVID-19 Pandemic Health Care

In this survey study of 2080 adults, most respondents were willing to use video visits in the future but, when presented with the choice between an in-person or a video visit for nonemergency care, most preferred in-person care. Willingness to pay for preferred visit modality was higher for those who preferred in-person care, and those who preferred video visits were more sensitive to out-of-pocket cost. The findings of this study suggest that awareness of patient preferences will help define telehealth's role in US health care after the COVID-19 pandemic.