Changes in In-Person, Audio-Only, and Video Visits in California's Federally Qualified Health Centers, 2019-2022

Lori Uscher-Pines, Colleen M. McCullough, Jessica L. Sousa, Sarita D. Lee, Allison J. Ober, Diana Camacho, Kandice A. Kapinos

ResearchPosted on rand.org Apr 25, 2023Published in: JAMA, Volume 329, No. 14, pages 1219-1221 (April 2023). doi: 10.1001/jama.2023.1307

Federally qualified health centers (FQHCs) provided outpatient primary care to approximately 30 million low-income individuals in 2021. Prior to March 2020, FQHCs rarely received reimbursement for telehealth services delivered into patients' homes. However, pandemic-related regulatory waivers allowed many payers to reimburse FQHCs the same rate for in-person, audio-only, and video visits. Most visits delivered by California FQHCs in 2020 were audio only. Little is known about the evolution of audio-only visits as FQHCs gained experience with video visits. We describe visit trends among California FQHCs from 2019 to 2022.

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Document Details

  • Copyright: American Medical Association
  • Publisher: JAMA Network
  • Availability: Non-RAND
  • Year: 2023
  • Pages: 3
  • Document Number: EP-70041

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