ResearchPosted on rand.org Feb 28, 2022Published in: Journal of the American Geriatrics Society, Volume 70, Issue 6, pages 1870-1873 (June 2022). DOI: 10.1111/jgs.17711
A growing population of seriously ill people in the United States receives care from community-based serious illness programs. Surveys of patients' experiences with these programs can help identify areas for improvement and compare care quality across programs. However, survey respondents may be systematically different from nonrespondents in ways related to their experiences of care, which could bias the results by underrepresenting the views of underserved patient groups such as those with Medicaid coverage.
To test whether mixed mode survey administration could improve single-mode response rates and representativeness for seriously ill patients, we conducted an experiment in which sampled patients from home-based serious illness programs were randomized to mixed mode (mail with telephone follow-up) or mail-only survey administration.
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