Cover: Improving the Defense Finance and Accounting Service's Interactions With Its Customers
Read Online

Improving the Defense Finance and Accounting Service's Interactions With Its Customers

by Edward G. Keating, Susan M. Gates, Jennifer E. Pace, Christopher Paul, Michael G. Alles

Download

Download eBook for Free

FormatFile SizeNotes
PDF file 2.2 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

Purchase

Purchase Print Copy

 FormatList Price Price
Add to Cart Paperback77 pages $15.00 $12.00 20% Web Discount

In 1999, the Defense Finance and Accounting Service (DFAS) engaged RAND to examine DFAS's interactions with customers and to determine how those interactions might be improved. DFAS provides a range of services to Defense Department agencies in two broad categories: finance "output" and accounting services. DFAS customers believe that current DFAS accounting data are too untimely and too inaccurate to be useful and that systems acquisition and implementation are DFAS weaknesses. RAND urged DFAS to (1) develop the capability to respond to crises like the FY00 change in military pay; (2) continue its pricing reforms; (3) acquire new software commercially; and (4) make greater use of the Web.

Table of Contents

  • Chapter One

    Introduction

  • Chapter Two

    Background

  • Chapter Three

    Methodology

  • Chapter Four

    DFAS's Interactions with Its Customers

  • Chapter Five

    DFAS Finance Services

  • Chapter Six

    DFAS Accounting Services

  • Chapter Seven

    Recommendations

  • Appendix A

    Businesslike Behavior from Defense Working Capital Fund Entities?

  • Appendix B

    Financial Accounting, Managerial Accounting, and the Chief Financial Officers Act

  • Appendix C

    Private-Sector Software Challenges

  • Appendix D

    The Literature on Outsourcing

Research conducted by

This research was conducted within RAND's National Defense Research Institute.

This report is part of the RAND Corporation Monograph report series. The monograph/report was a product of the RAND Corporation from 1993 to 2003. RAND monograph/reports presented major research findings that addressed the challenges facing the public and private sectors. They included executive summaries, technical documentation, and synthesis pieces.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.