PACER SHARE Productivity and Personnel Management Demonstration

Third Year Evaluation

by Bruce R. Orvis, James Hosek, Michael G. Mattock, Rebecca Mazel, Iva S. Maclennan


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This report describes the PACER SHARE Productivity and Personnel Management Demonstration and the plan that has been developed to evaluate it. The report also presents statistical results concerning the quality of work life, organizational flexibility, work quality, and cost savings during the baseline period prior to the demonstration and throughout the demonstration's first three years. PACER SHARE is a five-year demonstration being conducted at the Directorate of Distribution (DS) within the Sacramento Air Logistics Center (SM-ALC) under the legal authority of the Office of Personnel Management. Its purpose is to determine whether several changes in federal civil service practices being tried on an experimental basis will improve organizational productivity, flexibility, and quality of work life, while sustaining (or improving) the quality and timeliness of work and the capability to mobilize during emergency or wartime. The DSs at the four remaining ALCs (which perform similar functions) serve as the comparison sites. The demonstration formally began in February 1988 after several years of planning. If effective, the interventions will subsequently be considered for wider application.

Table of Contents

  • Chapter One


  • Chapter Two

    The PACER SHARE Evaluation: Methods, Measures, and Data Sources

  • Chapter Three

    Organizational Flexibility and Quality of Work Life: Attitude Survey Results

  • Chapter Four

    Organizational Flexibility and Quality of Work Life: Results for Personnel System Measures

  • Chapter Five

    Results for Work Quality Measures

  • Chapter Six

    Analysis of Cost Savings

  • Chapter Seven


  • Appendix A

    PACER SHARE vs. Other OPM Demonstration Projects

  • Appendix B

    Labor Cost and Output Data by ALC

  • Appendix C

    Sacramento Gainsharing

This report is part of the RAND Corporation Monograph report series. The monograph/report was a product of the RAND Corporation from 1993 to 2003. RAND monograph/reports presented major research findings that addressed the challenges facing the public and private sectors. They included executive summaries, technical documentation, and synthesis pieces.

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