Workplace Skills in Practice

Case Studies of Technical Work

by Cathy Stasz, Kimberly Ramsey, Rick Eden, Elan Melamid, Tessa Kaganoff

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Many believe that the workplace has changed in ways that require workers with higher and more varied skills — and that schools are not producing students with such skills. In this study, the authors sought to better understand skills required in technical work, the institutional context in which work takes place, and employers' strategies for meeting perceived skill requirements. The study used a sociocultural approach to examine skills and work-related dispositions (tendencies to use one's capabilities on the job) in four diverse industries. A rich picture emerged, demonstrating that work context matters in the consideration of skills: workplaces are complex, dynamic social systems that defy simplistic categorization of skills and straightforward matching of skill requirements to jobs. The study also found that employers do not necessarily understand the skills required, especially for frontline workers, nor adopt effective strategies for identifying and developing those skills. For example, employers have few connections to education providers and do not fully utilize industry skill certification. These and other findings raise questions about current public policy on school reform and skill standards.

Table of Contents

  • Chapter One

    Introduction

  • Chapter Two

    Research Approach and Methods

  • Chapter Three

    Technical Work in Four Firms

  • Chapter Four

    Skills at Work

  • Chapter Five

    Acquiring and Developing Workforce Skills

  • Chapter Six

    Conclusions and Implications

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