Download eBook for Free

Full Document

FormatFile SizeNotes
PDF file 1.4 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

Summary Only

FormatFile SizeNotes
PDF file 0.2 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

The information and communication revolution has shifted the landscape on which business operates. With the current speed of change uncertainties multiply and the competitive landscape becomes increasingly complex. Out of the marriage of global markets, ICT, and competitiveness, the so-called virtual, smart organisation (VSO) has emerged. The VSO builds a network based on the best use of information technologies. This includes the use of the Internet for bidding, ordering, and tracking product, for monitoring service delivery, and checking on consumer satisfaction. It also includes the application of software and data management for internal corporate operations that free up human capital to focus on creative, innovation solutions to business problems. In order to better understand business-to-business VSO operations in Europe, this report presents the results of expert interviews and case studies to explore why and how organisations “go smart” and/or “virtual,” and what role government could play in creating a more favourable environment to enable competitiveness.

Research conducted by

The research described in this report was conducted by RAND Europe in collaboration with the Danish Technology Institute and Addico Cornix, UK.

This report is part of the RAND Corporation monograph series. RAND monographs present major research findings that address the challenges facing the public and private sectors. All RAND monographs undergo rigorous peer review to ensure high standards for research quality and objectivity.

Permission is given to duplicate this electronic document for personal use only, as long as it is unaltered and complete. Copies may not be duplicated for commercial purposes. Unauthorized posting of RAND PDFs to a non-RAND Web site is prohibited. RAND PDFs are protected under copyright law. For information on reprint and linking permissions, please visit the RAND Permissions page.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.