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Is the Army getting what it needs and managing risks appropriately in its combat service support contracts? This report uses the Army’s Balkans Support Contract and a continuous risk-management framework to answer these questions. On the basis of this case study, the authors conclude that the Army has been getting what it needs, though it might, at times, be bearing too much cost-related risk, and that few risks arise directly from the use of contractors. They also see a need for more training for the Army’s contracting personnel to better plan, coordinate, and manage contracts.

Table of Contents

  • Chapter One

    Introduction

  • Chapter Two

    Origins and Characteristics of the BSC

  • Chapter Three

    Risk Management in Theory and Practice

  • Chapter Four

    Conclusions and Lessons Learned

  • Appendix A

    Scope of Work and Work Breakdown Structure

Research conducted by

The research described in this report was sponsored by the United States Army and conducted by the RAND Arroyo Center.

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