The California Job Agent Incentive Pay Plan

A Case Study for Manpower Management

by David H. Greenberg, Bernard D. Rostker, Leonard V. Scifers

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Describes the development of a proposed incentive pay plan for California state job agents. Recounts RAND assistance to the Department of Human Resources Development in designing an incentive pay system for state civil service workers who are tasked with obtaining stable, remunerative placement for the disadvantaged unemployed. The case study documents the consultant-client interactions directed at establishing and measuring performance standards, assessing incentive pay implications in a civil service context, and designing implementation procedures. Emphasis is placed on identifying and resolving the organizational and managerial issues which arose from the proposed incentive pay innovation rather than describing the statistical methodologies employed. See also R-1028.

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