Purchase Print Copy

Add to Cart Paperback20 pages Free

The Consumer Assessment of Health Plans Study (CAHPS) is intended to develop an integrated, standardized set of surveys to collect valid information about health plan performance from consumers. This article reports psychometric results for the CAHPS 1.0 survey items in individuals with Medicaid or private health insurance coverage. Reliability estimates for CAHPS 1.0 measures were estimated in a sample of 5,878 persons on Medicaid and 11,393 persons with private health insurance. Correlation of CAHPS global rating of health plans with willingness to recommend the plan and intention to re-enroll were estimated in 313 persons on Medicaid. CAHPS measures appeared to have good reliability, particularly at the health plan level. Global health plan rating was significantly correlated with consumers' willingness to recommend the plan to family and friends and to their intention to re-enroll in the plan. The CAHPS 1.0 survey instrument appears to have excellent psychometric properties.

Originally published in: Medical Care, v. 37 no. 3, supplement, 1999, pp. MS22-MS31, MS106-MS115.

This report is part of the RAND reprint series. The Reprint was a product of RAND from 1992 to 2011 that represented previously published journal articles, book chapters, and reports with the permission of the publisher. RAND reprints were formally reviewed in accordance with the publisher's editorial policy and compliant with RAND's rigorous quality assurance standards for quality and objectivity. For select current RAND journal articles, see External Publications.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.