News Release
Telemedicine Can Help Safety-Net Providers Expand Specialized Medical Services
Jul 29, 2020
This report offers lessons learned about telemedicine staffing and the coordinator role from the experience of nine community health centers in California that participated in the Sustainable Models of Telehealth in the Safety Net initiative. Experiences with the coordinator role might be informative for health care settings that are planning for or currently implementing clinic-based telemedicine programs.
Lessons Learned from the Sustainable Models of Telemedicine in the Safety Net Initiative
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This brief report offers lessons learned about telemedicine staffing and the coordinator role from the experience of nine community health centers in California that participated in the Sustainable Models of Telehealth in the Safety Net (SMTSN) initiative, which was funded by the California Health Care Foundation. As part of the SMTSN initiative, which aimed to support community health centers in increasing telemedicine volume, most participating health centers hired telemedicine coordinators or maintained someone in a coordinator role. The health centers tailored the coordinator role to what was needed based on each center's unique staffing and telemedicine models. Experiences with the coordinator role might be informative for health care settings that are planning for or currently implementing clinic-based telemedicine programs.
Chapter One
Introduction
Chapter Two
The Many Faces of Telemedicine: Diverse Staffing Models in SMTSN Health Centers
Chapter Three
Defining the Telemedicine Coordinator Role
Chapter Four
How Coordinators Can Benefit Telemedicine: Anecdotal Evidence from the SMTSN Initiative
Chapter Five
Tips and Take-Aways from the Field
Appendix A
Sample Telemedicine Coordinator Job Descriptions
Appendix B
Resources
This research was funded by the California Health Care Foundation and conducted by the Access and Delivery Program within RAND Health Care.
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