In this report, RAND researchers share results of a process and outcome evaluation of Project Reset, a program that diverts adults arrested for low-level crimes into community-based support programs and out of the court system. Researchers identified key program facilitators and barriers, documented participant experiences, determined the effect the program had on case outcomes and rearrest rates, and examined whether the program was cost-effective.

A Process and Outcome Evaluation of Project Reset

Shamena Anwar, Melissa M. Labriola, Stephanie Brooks Holliday, Matthew L. Mizel

ResearchPublished May 16, 2023

In this report, RAND researchers share results of a process and outcome evaluation of Project Reset, a program that diverts adults arrested for low-level crimes into community-based support programs and out of the court system. Initially, the post-arrest pre-arraignment program was available only to individuals who did not have a criminal record, but the eligibility criteria eventually expanded to include those with prior convictions. The program served 2,149 individuals during the period analyzed. Researchers identified key program facilitators and barriers, documented participant experiences, determined the effect the program had on case outcomes and rearrest rates, and examined whether the program was cost-effective.

Key Findings

  • Project Reset led to improved case outcomes for participants. The program allowed individuals to attend a one-time, two-hour programming session and have their arrest sealed immediately afterwards. If not for the program, these individuals likely would have received an Adjournment in Contemplation of Dismissal (ACD) in the court system. Receiving an ACD would have required them to remain arrest-free and make multiple court appearances over a six-month to one-year supervisory period.
  • Project Reset did not lead to an increase in rearrests.
  • Project Reset was viewed favorably among staff and program participants.
  • Lack of reliable and accurate contact information for participants was a major barrier to recruitment, as 49 percent of those referred to Project Reset could not be reached by the provider.
  • Inequities in program completion may compound existing disparities in the criminal legal system. Outreach difficulties resulted in White Hispanic, Black non-Hispanic, and Black Hispanic individuals composing 65.2 percent of the population referred to Project Reset, but only 58.8% of program completers.
  • Under the existing program cost structure, the program costs outweighed the costs of traditional court adjudication. However, this relationship varied substantially by provider, and the program costs were actually significantly less expensive than court costs for the provider that served the largest number of clients.
  • Program cost-effectiveness would improve if the ratio of program staff to participants were lower, which could be accomplished either by lowering staff levels or increasing the number of participants.

Recommendations

  • Strategize how to collect better contact information for participants.
  • Increase public awareness of the program to improve its credibility when programs conduct outreach.
  • Examine whether current program eligibility criteria are leading to racial and ethnic disparities in program referral rates.
  • Reduce program provision costs by lowering the staff-to-participant ratio, which could be accomplished by either reducing the number of staff or increasing program caseloads.
  • Assess whether other populations could benefit from diversion programming.
  • Continue to hire, support, and keep well-qualified staff.
  • Support staff autonomy and program flexibility.
  • Continue to connect participants with needed services after completion.

Topics

Document Details

Citation

RAND Style Manual
Anwar, Shamena, Melissa M. Labriola, Stephanie Brooks Holliday, and Matthew L. Mizel, A Process and Outcome Evaluation of Project Reset, RAND Corporation, RR-A2473-1, 2023. As of October 8, 2024: https://www.rand.org/pubs/research_reports/RRA2473-1.html
Chicago Manual of Style
Anwar, Shamena, Melissa M. Labriola, Stephanie Brooks Holliday, and Matthew L. Mizel, A Process and Outcome Evaluation of Project Reset. Santa Monica, CA: RAND Corporation, 2023. https://www.rand.org/pubs/research_reports/RRA2473-1.html.
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The research described in this report was sponsored by City University of New York's Institute for State and Local Governance and conducted by the Justice Policy Program within RAND Social and Economic Well-Being.

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