Cover: Mobile Technology and Action Teams

Mobile Technology and Action Teams

Assessing BlackBerry Use in Law Enforcement Units

Published Mar 5, 2007

by Susan G. Straus, Tora K. Bikson, Edward Balkovich, John F. Pane

Download Free Electronic Document

FormatFile SizeNotes
PDF file 0.1 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

This research explores the effectiveness of mobile wireless information and communication technologies (ICTs) for law enforcement teams. Pilot trials of RIM BlackBerries in two U.S. law enforcement organizations provided an opportunity to assess acceptance, use, and perceived performance benefits as well as factors influencing these outcomes. Data were collected from semi-structured interviews, user surveys, and system logs. Although the work teams and tasks were similar in the two organizations, the outcomes, while generally positive, differed markedly. Results illustrate how mobile wireless ICT can meet the unique needs of action teams and the particular importance of technical factors, functionality, and implementation processes in deploying a technology to support rapid information access, communication, and coordination. The authors expect that these findings will generalize beyond action teams as more mobile workers in a variety of domains adopt wireless handheld technologies.

The research described in this report was conducted by RAND Infrastructure, Safety, and Environment.

This report is part of the RAND working paper series. RAND working papers are intended to share researchers' latest findings and to solicit informal peer review. They have been approved for circulation by RAND but may not have been formally edited or peer reviewed.

This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited; linking directly to this product page is encouraged. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial purposes. For information on reprint and reuse permissions, please visit www.rand.org/pubs/permissions.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.