A 'Telephone First' Approach to Demand Management in English General Practice: The Tele-First Multimethod Evaluation
An evaluation of a 'telephone first' approach, where patients requesting a general practitioner appointment are asked to speak to a GP on the telephone first. The review included practice comparisons, plus patient and staff surveys.
May 8, 2019
GPs' and Practice Staff's Views of a Telephone First Approach to Demand Management: A Qualitative Study in Primary Care
A study to help understand the views of GPs and practice staff of the telephone first approach for demand management, and to identify enablers and barriers to the successful adoption of the approach.
Apr 25, 2019
Q is an initiative is led by the Health Foundation to connect people working in quality improvement across the UK healthcare system. This is the interim report of RAND Europe's independent evaluation of the Q initiative from 2016 to 2020.
Sep 14, 2018
A divergence between physician and patient expectations of communication practices may be common in primary care.
Aug 23, 2018
Qualitative Study of Patient Views on a 'Telephone-First' Approach in General Practice in England: Speaking to the GP by Telephone Before Making Face-to-Face Appointments
A series of interviews to help understand patients' views on a 'telephone-first' approach, in which all appointment requests in general practice are followed by a telephone call from the general practitioner (GP).
Evaluation of Telephone First Approach to Demand Management in English General Practice: Observational Study
For clinicians, this study provides clear evidence that a considerable part of patient workload can be dealt with through phone consultations.
Oct 6, 2017
Improving Patient Experience in Primary Care: A Multimethod Programme of Research on the Measurement and Improvement of Patient Experience
This study demonstrates the importance of patient experience feedback as ameans of improving care in the U.K.'s National Health Service.
Aug 4, 2017
Rating Communication in GP Consultations: The Association Between Ratings Made by Patients and Trained Clinical Raters
Patients are less likely than professional evaluators to rate physician communication as poor.
Oct 20, 2016
An evaluation of the first phase of Q: Engaging the founding cohort in a co-designed approach to health care improvement
Q is an initiative, led by the Health Foundation and supported by NHS England, designed to connect people skilled in quality improvement across the UK. We carried out an embedded evaluation of its first phase, co-design with the founding cohort.
May 9, 2016
Evaluation of the UCLH-Macmillan Partnership to deliver improvements in the care, treatment, support, and information to patients with cancer throughout their individual journeys
An evaluation of the University College London Hospitals NHS Trust - Macmillan Cancer Support partnership aimed to assess the working of the partnership and its capacity to support the partners' plans to move forward.
Apr 4, 2016
Does integrated care deliver the benefits expected? Findings from 16 integrated care pilot initiatives in England
RAND Europe co-led an evaluation of 16 varied pilot projects initiated by the Department of Health (England) as a means to explore new ways of integrating patient care from different local provider.
May 13, 2013
The Puzzle of Changing Relationships: Does Changing Relationships Between Healthcare Service Users and Providers Improve the Quality of Care?
This report aims to contribute to the understanding of how changing relationships impacts on the quality of care.
Mar 1, 2013
An evaluation of the early stages of the Cambridgeshire and Peterborough NHS Foundation Trust peer worker programme. The evaluation focuses on the perceptions of the programme's impact and the successes and challenges of its implementation.
Sep 4, 2012
Factors That Encourage or Discourage Doctors from Acting in Accordance with Good Practice: Final Report
The overall purpose of the study is to develop an improved understanding of the critical enablers and barriers to embedding the principles and standards of good practice in doctors' everyday decision making.
Apr 1, 2012
The report aims to contribute to policy learning across countries through developing and validating a framework for assessing, improving and enhancing healthcare planning and so presenting a potential tool for analysts and decision makers.
Dec 29, 2010
The report reviews the published and grey literature on international variation in the use of medicines: osteoporosis, atypical anti-psychotics, dementia, rheumatoid arthritis, cardiovascular disease/lipid-regulating drugs (statins), and hepatitis C.
Aug 16, 2010