Participant Experiences with a New Online Modified-Delphi Approach for Engaging Patients and Caregivers in Developing Clinical Guidelines

Published in: European Journal for Person Centered Healthcare, Volume 7, Issue 3, pages 476-489 (2019). doi: 10.5750/ejpch.v7i3.1745

Posted on RAND.org on November 21, 2019

by Courtney Armstrong, Sean Grant, Kathi Kinnett, Brian Denger, Ann Martin, Ian D. Coulter, Marika Booth, Dmitry Khodyakov

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Participants were satisfied with an online approach to participating in guideline development.

Background

Patient engagement in clinical practice guideline (CPG) development has increased significantly in recent years. However, only a few patients and caregivers join CPG development groups.

Objective

To describe participant experiences with a novel online, scalable approach for patient and caregiver engagement in CPG development.

Design

We developed and tested the RAND/PPMD Patient-Centeredness Method (RPM), a novel online modified-Delphi approach to patient engagement in CPG development that consists of an optional idea generation round and two rating rounds interspersed with an online discussion round.

Setting and Participants

Using the online ExpertLens™ system, we ran 2 concurrent panels of patients and caregivers of individuals with Duchenne Muscular Dystrophy (DMD).

Main Outcome Measures

We surveyed all 95 panel participants about their participation and satisfaction with the process. We also conducted telephone interviews with 25 participants.

Results

Participants expressed satisfaction with various ExpertLens™ features, noting that the system fostered lively interaction among them. Panelists also appreciated participating in an educational, interactive and convenient discussion forum that allowed them to share their opinions on the importance and acceptability of different recommendations. The RPM was viewed as empowering by patients and their caregivers who felt it would be useful for CPG developers.

Discussion and Conclusion

The results of our study show the overall participant satisfaction with a novel, scalable, online approach to engaging patients and caregivers in CPG development, which allows them to share their perspectives and lived experiences using a rigorous, systematic and iterative way that is similar to how clinicians provide their input.

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