Jan 1, 2004
RAND Arroyo Center has been exploring ways to improve the training of Army Combat Service Support logistics personnel, focusing on a new strategy that emphasizes the processes at the core of CSS operations. The research has examined the use of microworld models to teach complex management skills and to highlight that teaching with dynamic simulations of specific processes.
Providing effective training to Army personnel is always challenging, but the Army faces some new challenges in training its logistics staff managers in units. As the Army evolves into a "force-projection army," it must be ready to deploy quickly and conduct missions away from the locations where soldiers are stationed and where materiel and services are readily available. The design and management of the Army's Combat Service Support (CSS) large-scale logistics systems are increasingly important.
The skills that are required to manage these systems are difficult to train. Large deployments occur irregularly and thus opportunities for individual staff members in field units to design and manage contingency distribution systems are limited. Furthermore, many of the people who work in high-level logistics management units are in the Army Reserve, and they train and practice their skills part time. Also, reserve units tend to be spread across large geographic areas, which makes it difficult to regularly train complete units at one time. Finally, there is considerable personnel turnover in the reserves, which creates the frequent need to train newcomers. The Army's ongoing revision of its logistics doctrine exacerbates these challenges.
In a series of projects sponsored by the U.S. Army Combined Arms Support Command and by the Chief, U.S. Army Reserve, RAND Arroyo Center examined the Army's logistics training for unit staff and made recommendations for improving it. In Microworld Simulations for Command and Control Training of Theater Logistics and Support Staffs: A Curriculum Strategy (Bondanella et al., 1999), the authors recommend a new training strategy that focuses on the processes that are the core of CSS operations. This "process approach" takes an end-to-end view of the entire system and allows those being trained to understand how their role fits into the larger process. It requires changes in the structure, content, and delivery of training. For example:
During the early stages of this research, RAND Arroyo Center researchers found that there were few opportunities to train higher-level unit staffs as staff entities. For example, some units could only participate in a simulation-supported, large-scale exercise once every two years. That situation was aggravated by high turnover within the staff when people moved to other positions. Furthermore, staff officers in units did not have the time and, in many cases, the resources to structure a curriculum that kept pace with new concepts and business rules emerging from the Force XXI program. The Army's formal training establishment was focused more on residence training in Army schools rather than on support to field unit training and exercises.
RAND researchers believe that logistics training for unit staffs should be structured so that it focuses on the overall goals of the logistics units and provides more appropriate, integrated training opportunities. A series of small focused seminar war games early in the annual training cycle might address early-entry aspects of building a logistics infrastructure for an operation. The sessions might be designed so that they are self-contained in four-hour blocks. These time periods would allow focus on a particular topic in a year-long curriculum while corresponding to the time available to soldiers in Army Reserve field units because reservists get paid in four-hour increments. Subsequent sessions and exercises should then focus on each phase of a contingency—the build-up of forces and infrastructure, sustainment management, and redeployment. The learning goals from each exercise should lead into the goals for the next one, with a large, culminating event once each year. This structure of training events through the training year should allow more learning to occur despite existing constraints on time and resources.
Apart from the structure of training, RAND Arroyo Center researchers found that training exercises were focused too narrowly, concentrating on sustaining an operation after the theater has matured and ignoring the critical training that CSS staffs need in the early stages of building a theater infrastructure. The content of training, i.e., the knowledge and skills that are the target of the training exercise, should be shifted from the current emphasis on the present to proactive management of the future. This is a major shift in training emphasis, from trying to account for current assets and chase down missing materiel, to managing a dynamic system and looking ahead to minimize bottlenecks and delays. Such management skills are reportedly rarely practiced in current exercises, partially because the exercises have a limited ability to simulate the length of time required for large-scale logistics plans to unfold.
In The Use of Microworld Simulations to Train Theater Level CSS Staffs: Training Development Considerations (Ettedgui et al., 2000), RAND Arroyo Center researchers proposed the use of a "skills matrix" to help plan the content of training (illustrated in the table below). The matrix reflects a set of training objectives that were developed by RAND and expanded in a training partnership between RAND and the 377th Theater Support Command. The skills listed in the matrix fall under two broad categories: basic system knowledge, as described in the first two columns on the table, and measuring, diagnosing, and managing complex systems, as described in the last three columns on the table.
The matrix provides a comprehensive framework for evaluating staff training needs based on their mastery of skills. For example, if staffs have mastered the basic skill "Identify main supply routes," then the next step should be to teach the skill in the next column, "Develop/implement transportation networks." Likewise, it would be preferable to teach the skill in the last column at the top, "Take appropriate action to work around choke points," after staffs have mastered the more basic skills.
|Basic System Knowledge||Measuring/Diagnosing, Managing Complex Systems|
|Basic/Enabling Knowledge/Skills||System Understanding||Building/Expanding Operations||Executing Normal Operations of Systems||Handling Exceptions/Crises|
|Identify main supply routes||Develop/implement transportation networks||Design distribution network||Monitor status of distribution network and manage its flow||Take appropriate actions to work around choke-points|
|Determine stockage levels||Understand alternative modes of distribution||Anticipate logistical requirements||Manage upstream supply/materiel flows||Prioritize requirements, reallocate resources to meet objectives|
|Understand modal resources||Understand host nation support, integration||Implement distribution network||Manage and track asset status||Integrate available assets to meet distribution needs|
|Filter/utilize logistics information||Understand automation information systems||Develop system that continually reviews relevant information||Keep system in equilibrium||Use alternative information-gathering techniques|
|Understand evolving logistics techniques, doctrine, and procedures||Understand just-in-time resource management||Incorporate state-of-the-art processes||Monitor relationships with sources of supply||Establish procedures to minimize crisis impact|
A third component of RAND Arroyo Center's recommended approach to training is to use microworld models to teach complex management skills and to highlight that teaching with dynamic simulations of specific processes. In fact, many commercial model applications of the type Arroyo proposes are labeled as "process models." A microworld is a computer-based learning tool that enables an individual to interact with a specific environment much in the way that a flight simulator enables a pilot to practice a wide range of aerial maneuvers. Microworld models can be built from commercial, off-the-shelf software packages, thus allowing Army training developers to focus on the models themselves, not the authoring of underlying code. The commercial providers offer technical support as needed.
Proponents of microworlds assert that these models can simulate dynamic processes, such as a theater-level management distribution system, enable exploratory learning (i.e., discovering what kinds of problems will crop up), and train on-the-job skills. They can teach managers about the processes for which they are responsible, and help them understand how certain variables in their organizations relate to certain outcomes. They can be used to train new members in several different locations simultaneously and without waiting for infrequently conducted large-scale exercises. Microworlds are far less expensive and more flexible than large-scale simulations that run on mainframe computers. The Army's existing large-scale simulations traditionally have focused on the war fighter rather than support staffs.
When Arroyo undertook this research, there was little empirical data on the effectiveness of using microworlds to teach complex management skills. Consequently, Arroyo developed a quasi-experimental procedure and tested it on a few different occasions in prototype sessions with support commands (the 310th Theater Army Area Command and 311th Corps Support Command) in 1997 and 1998. The findings from these sessions were published in Exploring the Use of Microworld Models to Train Army Logistics Management Skills (Levy et al., 2001). The Chief, Army Reserve (CAR) asked Arroyo to demonstrate its ideas in actual training sessions with another unit to determine if they could be feasibly implemented. The CAR selected the 377th Theater Support Command (TSC), a newly formed organization resulting from the Army's Force XXI program.
Arroyo researchers demonstrated that the process approach and the use of microworlds offer benefits for training unit staff in complex logistics management skills. Three-hour sessions were organized around a microworld model that simulates a simplified version of a distribution management process. Arroyo devised and administered a pre-test and post-test that provided statistical results concerning student learning. Researchers found that, on average, participants were able to identify more problematic trends in data after training than they were before training. Improvements in their ability to identify the effects of the trends were smaller but still significant. The subjective measures also showed positive effects of the training. The soldiers who participated expressed a clear preference for the Arroyo approach; it was more in line with their needs than previous training and taught a better understanding of system dynamics. Specifically, they reported increases in their understanding of how to measure a theater distribution system, how to evaluate alternative distribution policies, how to estimate the effects of policies over time and on other organizations, and how to manage a general supply distribution network. This experimental training was intended for mid-level CSS staff in their field units who have some perspective on, but not sole responsibility for, theater-level distribution management systems. Although only reservists were included in the experiment, the researchers believe that the results are generalizable to other Army personnel, as well.
RAND Arroyo Center's evaluation provided quantitative and qualitative measures that confirmed the value of the process approach and suggests that the use of microworlds could offer benefits if adopted by the Army. However, the research team believes that a different sort of assessment technique would be preferable for future training. Arroyo researchers also provide further recommendations to modify the structure of training. These ideas are discussed below and in Designing Assessments of Microworld Training for Combat Service Support Staff (Straus et al., 2003).
The use of microworld training in the Arroyo experiment led to significant improvement in participants' ability to identify trends in data and analyze the effects of those trends; however, the absolute level of knowledge was relatively low. A likely explanation for this result is that the material was challenging and the amount of time available to conduct training did not allow for sufficient individual practice with the simulation. Individual exploration of alternative policies is one of the theoretical underpinnings of microworld training. In future training, participants should have opportunities for individual hands-on practice with microworld models. However, because trainees can also benefit from collaboration during training (see Liang, Moreland, and Argote, 1995; Lim, Ward, and Benbasat, 1997; Olivera and Straus, 2000), Arroyo recommends a combination of group and individual practice.
RAND Arroyo Center researchers believe that the original knowledge assessment, which consisted largely of open-ended knowledge questions, did not fully capture dimensions of student learning. In addition, open-ended questions require substantial training of test evaluators to ensure reliability and validity in scoring, a challenge that is exacerbated by frequent personnel turnover. A more objective method will enhance training efficiency, which is a key quality assurance goal of Army training (as articulated in the Army document TRADOC PAM 350-70-4). Providing a structured, objective method could be particularly beneficial to units, which traditionally rely on after-action reviews, or qualitative discussions of lessons learned during a particular event. In Straus et al. (2003), the authors identify a comprehensive set of measures to better assess learning and pinpoint areas for improvement in training content and processes. Recommendations include using a multidimensional, objective approach to measuring learning outcomes that includes cognitive, skill-based, and affective measures at multiple points in time (see Kraiger, Ford, and Salas, 1993).
Computer-based microworld models appear to offer a reasonable solution to the challenges faced by the Army in teaching complex logistics management skills. If the promise of the models holds true, they will play an important part in training a wide variety of management skills in both military and commercial settings (see Senge et al., 1994).
The Army might pursue a number of directions to support their use. For example, it could develop reusable libraries of scenarios to be accessed via networks. In addition, to enhance collaboration among trainees in different locations and in sister organizations, the microworld curricula might be made available via the World Wide Web. In fact, the developers of the tools to build microworlds are now developing tools that allow the microworlds to be used across several distributed locations. This capability is growing in the commercial Internet market with interactive games and will be enhanced with the newly emerging peer-to-peer computing (P2P) applications being developed. Although there are no industrywide P2P standards yet, the CSS training research team is devising a set of recommendations concerning how the Army might position itself in the near term to leverage P2P strategies and future techniques.
RAND Arroyo Center developed a prototype web site that illustrates how training developers could provide resources (including mentors, actual curricula, and simulations in addition to doctrinal publications and other information) to accommodate the need for "training on demand." A sample of site contents can be viewed at www.rand.org/ard/CSSTrainingPrototype.
This research was conducted at the same time that significant change is taking place and new organizations are being formed as part of the Army's transformation. The Army transformation is spawning more rapid change, and hence requires more responsive training. Further, the institutional training base of resident schools may not be able to keep pace with demands to retrain soldiers in existing field units as new concepts, organizations, business practices, and equipment emerge. Consequently, commanders and soldiers would benefit if the Army were to adopt the proposed microworld training approach, which may include some reallocation of training development resources to support field unit training.