May 2, 2004
When a major disaster strikes, emergency responders must act quickly and effectively. Any threat to their safety diminishes their ability to function at their best. Because safety conditions during a large-scale crisis are unfamiliar and unpredictable, standard approaches to safety management can fall short. A major disaster requires the many different agencies involved to join forces to safeguard responders—both during an event and while preparing for the next one.
Emergency response organizations are the nation's first line of defense when disaster strikes. While their work is inherently dangerous on any scale, it becomes even more perilous in a major crisis, such as a terrorist attack or large-scale natural disaster. Emergency workers must be shielded from the increased health and safety risks they confront when responding to a catastrophe of this magnitude.
With this in mind, the National Institute for Occupational Safety and Health (NIOSH) teamed with the RAND Corporation to assess existing safety procedures and make recommendations to guide needed changes. Their central conclusion was that the exceptional complexity and scale of major disasters oblige response organizations to rethink their approach to safety management. Safety should be viewed not as an individual concern, with each organization responsible only for the well-being of its own workers, but rather as a collective one, where safety is a multiagency function and organizations join forces to keep all responders from harm.
Most emergencies are comparatively small scale. One or more specialized local response organizations can handle them effectively. In these situations, steps to ensure responder safety are usually well established and familiar. But the singular nature of a major disaster presents special challenges to safety management. For example, unlike smaller emergencies, a major disaster can cover a wide geographic area, present many highly varied hazards, and take from several days to several months to contain. In short, not only does a major disaster expose emergency workers to a multitude of risks they would not normally face, it requires a complex response operation that can involve many different organizations. In such situations, it is crucial to have effective systems in place for managing the safety of the numerous responders on the scene.
The nature of the work of emergency responders makes it impossible to completely eliminate all danger. Consequently, measures to protect their well-being are actually efforts to manage their level of risk: Decisionmakers must continually weigh the potential benefits of actions against the hazards involved. This involves a three-step process: (1) gathering information about the situation, (2) analyzing the available options and making decisions, and (3) taking action to implement those decisions.
In the unfamiliar and chaotic environment of a major disaster, individual response organizations may have problems following normal safety procedures. When gathering information, they may have difficulty collecting and coordinating data on the hazards at the scene, the responder workforce, and responders' health and injuries. When setting out to analyze options and make decisions, they may have trouble assessing hazards, managing risks, and choosing protective equipment. When taking action, they may lack ways to implement decisions, tested measures to protect the health of responders, and reliable means of managing human resources and safety equipment.
Responder agencies need to be able to anticipate these problems and put systems in place so that they can efficiently scale up to cope with circumstances more complex and hazardous than they routinely address. To help them meet this need, the NIOSH-RAND team developed recommendations they can follow to facilitate each step in the risk-management process during a major disaster. To better gather information, for instance, agencies can enhance their systems for identifying and credentialing personnel. To improve the ability to analyze options and make decisions, organizations can consult with hazard-assessment specialists well before any crisis, during "preparedness" efforts. To lay a stronger foundation for taking action, agencies can create an infrastructure to supplement pre-incident safety training.
These improvements will help protect responders during a catastrophe. But alone they will not be enough. Because of its uncommon scale and complexity, a major disaster changes the nature of a response operation itself, demanding a novel approach to managing responder safety. Safeguarding responders in these exceptional circumstances should be no less a coordinated, multiagency endeavor than the overall operation is. Managers should view the workforce as a whole, from an incident-wide perspective, seeking to build a universal understanding of risks and requirements.
Building on the concept of mutual aid, an integrated approach applies the best capabilities of every organization for the benefit of all. Resources and expertise are pooled; plans are coordinated; common standards and protocols are established. Labor is divided so that only those units best qualified to operate safely in a particular risk environment do that type of work. If one agency does not have a required capability, another organization can provide it. In sum, by integrating, all involved agencies gain
During the response operations at the World Trade Center and the Pentagon in 2001, responder agencies had trouble managing worker safety. To address these problems, they took ad hoc steps to coordinate safety efforts. Yet there were significant drawbacks to proceeding this way, and the response community recognized the downside of not putting formal mechanisms in place to integrate safety resources before a disaster hits.
To support an integrated approach, the NIOSH-RAND team recommends:
The ability of responders to work effectively when disaster strikes rests in large part on minimizing the risks they face. An injury to even a single worker can diminish the capacity of the total workforce. Preparing in advance is vital. Many of the NIOSH-RAND team's recommendations can be put in place right now, although others will require a longer-term effort. Starting right away will do much to safeguard emergency responders and bolster homeland security.