Report
Moving to the Unclassified
Apr 23, 2018
This report provides an overview of the literature on telework, examines telework practices from across seven government agencies, and explains how government agencies benefit when employees engage in telework. There are similarities across successful agency telework programs regarding compliance with federal and organizational policies, technological accommodations, return on investment, performance management tools, and training.
An Examination of Research Literature and Practices from Government Agencies
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Across the federal government, telework is the principal method for allowing employees to work outside agency facilities. This report provides an overview of the literature on telework, examines telework practices from across seven government agencies, and explains how government agencies benefit when employees engage in telework. In national security agencies, the benefits of working outside government facilities must be balanced with the need to protect classified and sensitive information.
Among the federal programs examined, the authors found similarities across successful agency telework programs regarding compliance with federal and organizational policies, technological accommodations for employees, a measurable return on investment, the adaptation of performance management tools, and training. A clear understanding of the purposes of telework is essential to guiding the development of program goals, policies, and performance measures, as well as for the managers who will be responsible for developing and implementing new technology capabilities, security protocols, and training. This report can serve as a reference in understanding mechanisms that can be used to accommodate changing workforces that demand flexible work hours and the option to work from alternate locations.
Chapter One
Introduction
Chapter Two
Literature Review of Telework
Chapter Three
Examining Federal Telework Programs
Chapter Four
Conclusions and Recommendations
This research was sponsored by the Human Development Directorate at NGA and conducted within the Cyber and Intelligence Policy Center of the RAND National Defense Research Institute, a federally funded research and development center sponsored by the Office of the Secretary of Defense, the Joint Staff, the Unified Combatant Commands, the Navy, the Marine Corps, the defense agencies, and the defense Intelligence Community.
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