Improving Interactions with Patients in a Dialysis Facility

A Case Study of a Successful Quality Improvement Intervention

Donna O. Farley, Shelley H. Wiseman, Denise D. Quigley

Published Aug 9, 2012

This report describes the efforts of one dialysis center to improve customer service and access for its patients with end-stage renal disease. The practice is affiliated with a national, multi-center corporation that specializes in dialysis services, and it functions under policies and standards established by the parent company. It also works closely with the company's regional liaison. All but a small percentage of the center's patients are on in-center hemodialysis, in which they receive four-hour dialysis sessions three days a week.

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Document Details

  • Copyright: RAND Corporation
  • Availability: Web-Only
  • Year: 2012
  • Pages: 35
  • Document Number: WR-954-AHRQ

Citation

RAND Style Manual
Farley, Donna O., Shelley H. Wiseman, and Denise D. Quigley, Improving Interactions with Patients in a Dialysis Facility: A Case Study of a Successful Quality Improvement Intervention, RAND Corporation, WR-954-AHRQ, 2012. As of September 12, 2024: https://www.rand.org/pubs/working_papers/WR954.html
Chicago Manual of Style
Farley, Donna O., Shelley H. Wiseman, and Denise D. Quigley, Improving Interactions with Patients in a Dialysis Facility: A Case Study of a Successful Quality Improvement Intervention. Santa Monica, CA: RAND Corporation, 2012. https://www.rand.org/pubs/working_papers/WR954.html.
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