Cover: RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality
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RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality

by Lisa H. Jaycox, Rajeev Ramchand, Patricia A. Ebener, Dionne Barnes-Proby, Marylou Gilbert

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Report describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.

This research was conducted in RAND Health, a division of the RAND Corporation.

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