RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality

Lisa H. Jaycox, Rajeev Ramchand, Patricia A. Ebener, Dionne Barnes-Proby, Marylou Gilbert

ToolPublished Sep 10, 2015

Report describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.

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RAND Style Manual
Jaycox, Lisa H., Rajeev Ramchand, Patricia A. Ebener, Dionne Barnes-Proby, and Marylou Gilbert, RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality, RAND Corporation, TL-150-CMHSA, 2015. As of October 4, 2024: https://www.rand.org/pubs/tools/TL150.html
Chicago Manual of Style
Jaycox, Lisa H., Rajeev Ramchand, Patricia A. Ebener, Dionne Barnes-Proby, and Marylou Gilbert, RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality. Santa Monica, CA: RAND Corporation, 2015. https://www.rand.org/pubs/tools/TL150.html.
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