Determining Staffing Needs for Administrative, Professional, and Technical Workers in the U.S. Secret Service

A User Guide for Workforce Staffing Models

Albert A. Robbert, Hilary Reininger

ToolPublished Aug 18, 2020

This user guide provides information for users of workforce staffing estimation tools developed in a Homeland Security Operational Analysis Center project for the U.S. Secret Service. The guide also provides several use cases outlining ways for practitioners to use the models for workforce planning.

The guide shows how to construct a process map as a foundation for a staffing model. It describes how to capture task frequency and time per task in the process maps, export these data from a map to a Microsoft Excel workbook formatted for this purpose, and use the workbook tool to calculate current workforce requirements and planned or desired workforce requirements.

The staffing tool can be used in myriad contexts requiring adjustments to staffing levels. Typical use cases include right-sizing a staff; responding to changes in workload drivers, work processes, and organizational structures; and establishing new processes.

Order a Print Copy

Format
Paperback
Page count
46 pages
List Price
$19.00
Buy link
Add to Cart

Topics

Document Details

  • Availability: Available
  • Year: 2020
  • Print Format: Paperback
  • Paperback Pages: 46
  • Paperback Price: $19.00
  • Paperback ISBN/EAN: 978-1-9774-0374-2
  • DOI: https://doi.org/10.7249/TL353
  • Document Number: TL-353-DHS

Citation

RAND Style Manual
Robbert, Albert A. and Hilary Reininger, Determining Staffing Needs for Administrative, Professional, and Technical Workers in the U.S. Secret Service: A User Guide for Workforce Staffing Models, Homeland Security Operational Analysis Center operated by the RAND Corporation, TL-353-DHS, 2020. As of September 9, 2024: https://www.rand.org/pubs/tools/TL353.html
Chicago Manual of Style
Robbert, Albert A. and Hilary Reininger, Determining Staffing Needs for Administrative, Professional, and Technical Workers in the U.S. Secret Service: A User Guide for Workforce Staffing Models. Homeland Security Operational Analysis Center operated by the RAND Corporation, 2020. https://www.rand.org/pubs/tools/TL353.html. Also available in print form.
BibTeX RIS

Research conducted by

This research was sponsored by the U.S. Secret Service Workforce Planning Division and conducted within the Personnel and Resources Program of the Homeland Security Operational Analysis Center (HSOAC) federally funded research and development center (FFRDC).

This publication is part of the RAND tool series. RAND tools include models, databases, calculators, computer code, GIS mapping tools, practitioner guidelines, web applications, and various other toolkits and applied research products. All RAND tools undergo rigorous peer review to ensure both high data standards and appropriate methodology in keeping with RAND's commitment to quality and objectivity.

RAND is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.