Download Free Electronic Document

FormatFile SizeNotes
PDF file 0.4 MB

Use Adobe Acrobat Reader version 10 or higher for the best experience.

Helping Military Families

Helping Military Families

A look at non-medical counseling programs in the U.S. military

In addition to the normal challenges experienced by most families, military families confront unique stresses relating to frequent moves and lengthy deployments, increased responsibilities for the non-deployed spouse, and strains on relationships due to extended absences. Since 2004, the U.S. Department of Defense has offered non-medical counseling through two programs: Military and Family Life Counseling (MFLC) and Military OneSource. A recent evaluation of these programs suggests that military personnel and their families find them to be helpful and beneficial.

Participants gave the programs favorable ratings

are likely to use the program again

  • MFLC = 76%
  • Military OneSource = 80%

were satisfied with continuity of care

  • MFLC = 71%
  • Military OneSource = 62%

Family/relationship issues and stress/anxiety were the most frequently reported reasons for seeking counseling


  • MFLC = 68%
  • Military OneSource = 74%


  • MFLC = 55%
  • Military OneSource = 43%

Counselors received high marks

reported that counselors were knowledgeable

  • MFLC = 78%
  • Military OneSource = 63%

reported that counselors listened to them carefully

  • MFLC = 84%
  • Military OneSource = 69%

Most program participants reported positive experiences over a three-month period

experienced a reduction in problem severity

  • MFLC = 81%
  • Military OneSource = 77%

experienced a reduction in interference with daily routines

  • MFLC = 80%
  • Military OneSource = 74%

experienced a reduction in feeling stressed or anxious

  • MFLC = 88%
  • Military OneSource = 82%

Excerpted from An Evaluation of U.S. Military Non-Medical Counseling Programs, by Thomas E. Trail, Laurie T. Martin, Lane F. Burgette, Linnea Warren May, Ammarah Mahmud, Nupur Nanda, Anita Chandra, Santa Monica, Calif: RAND Corporation, RR-1861-OSD, 2017 (available at

The RAND Corporation is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND is nonprofit, nonpartisan, and committed to the public interest. To view this infographic online, visit

Limited Print and Electronic Distribution Rights: This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for non commercial use only. Unauthorized posting of this publication online is prohibited. Permission is given to duplicate this document for personal use only, as long as it is unaltered and complete. Permission is required from RAND to reproduce, or reuse in another form, any of our research documents for commercial use. For information on reprint and linking permissions, please visit .

Getty Images: Robin Olimb, macrovector, Samuil Levich, 4x6, Ostapenko Olena


This report is part of the RAND Corporation Infographic series. RAND infographics are design-focused, visual representations of data and information based on a published, peer-reviewed product or a body of published work.

Permission is given to duplicate this electronic document for personal use only, as long as it is unaltered and complete. Copies may not be duplicated for commercial purposes. Unauthorized posting of RAND PDFs to a non-RAND Web site is prohibited. RAND PDFs are protected under copyright law. For information on reprint and linking permissions, please visit the RAND Permissions page.

The RAND Corporation is a nonprofit institution that helps improve policy and decisionmaking through research and analysis. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.